Erika Forsell Email & Phone Number

Helsinki, Uusimaa, Finland

Overall responsibility of leadership of the Customer Care and After Sales units. Ensuring successful realization of business and development plans aligned with Verkkokauppa.com's strategic objectives.

- Successfully led and transformed global mobility activities, optimizing processes through active development and digitalization, resulting in streamlined operations and improved efficiency.- Led change leadership initiatives, coaching the team to embrace new processes and minimizing resistance, thus ensuring a smooth transition and heightened.

Helsinki Area, Finland

Leadership of multichannel customer service as well as the development of the services provided nationwide.- Leadership of teams consisting of up to 20 experts as well as strategic planning of customer services nationwide;- Launching, managing and developing services nationwide in Finland that directly impact nearly 400.000 people;- Implementation of new.

Kuala Lumpur, Malaysia

Responsibility of the development and implementation of projects and programmes as well as representation of the association to relevant stakeholders and clients. This included active participation in the startup-ecosystem and staying up to date regarding its trends, networking, identification of promising startups, and identification of entrepreneurs’.

Kuala Lumpur, Malaysia

Holistic project management from planning to implementation and finally reporting for the project “Youth Trailblazers Challenge 2015 (YTC)”.- Organising 10 events across Malaysia and finally a bootcamp for 300 entrepreneurs and aspiring entrepreneurs from across Southeast Asia;- Successful development of relationships to stakeholders, especially to big.

Kuala Lumpur, Malaysia

Managing multidimensional projects from planning and proposal stage to final reporting. This included project specific collaboration with stakeholders, management of project team(s), networking, and marketing and communication as well as production of relevant material.- Planning, negotiation and implementation of a programme that supports entrepreneurs.

Hosting corporate events, PR & doing wide outreach for new products in line with requirements by client.

Djibouti

IGAD is the regional trade bloc in Horn of Africa and operates under the African Union. I worked as part of the project “Finland’s support to Institutional Strengthening of IGAD 2011-2014”, which was fully financed by the Finnish Ministry of Foreign Affairs. As part of this project IGAD was supported through the establishment of a “Project Preparation and.

Customer service and decision making at the social security institution of Finland, a government-linked organisation.

Hosting at events and promoting various products as well as providing information about these products to potential customers.

Bachelor Of Business Administration - Bba

Master'S Degree, Intercultural Encounters, Social Psychology

Majoring in Social Psychology with a specialization in Intercultural Encounters

Bachelor'S Degree, Social Psychology

- Majoring in Social Psychology - Minoring in Asia Pacific Studies - Exchange in Indonesia