Sr. Director, Customer Success
Current
Jun 2018 - Present
AeroLeads people directory · profile
Efrain Perez Email & Phone Number
Sr. Director, Customer Success at Splunk
at
Splunk
1 work email found
@hitachivantara.com
2 phones found area 408
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 86%
Current company
Role
Sr. Director, Customer Success at Splunk
Location
Santa Clara, California, United States
Who is Efrain Perez? Overview
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Quick answer
Efrain Perez is listed as Sr. Director, Customer Success at Splunk at Splunk, based in Santa Clara, California, United States. AeroLeads shows a work email signal at hitachivantara.com, phone signal with area code 408, and a matched LinkedIn profile for Efrain Perez.
Efrain Perez previously worked as Sr. Director, Customer Success at Splunk and Vice President, Global Services & Support at Hitachi Vantara. Efrain Perez studied at University Of California, Berkeley.
Company email context
Email format at Splunk
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{first}.{last}@hitachivantara.com
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AeroLeads found 1 current-domain work email signal for Efrain Perez. Compare company email patterns before reaching out.
Profile bio
About Efrain Perez
Change Agent • Global Cross-Matrix Leadership • Customer Success Driven• Software / Cloud / IoT Service/Margin Expansion • Large P&L Responsibility • Service Transformation • Strategic Execution--Having driven multi billions in Service revenue growth in my career, I have 15+ years of delivering award-winning customer service experiences in high-profile, cutting-edge Technology Executive Leadership, have grown and turned-around large global service organizations and transformed a business from Hardware to a Software focus during my career. My unique advantage is my passion to DRIVE THE VERY BEST POSSIBLE CUSTOMER EXPERIENCE, along with my ability to effectively recruit, retain and manage all levels of talent from individual contributors to a top executive service team.My success is also tied closely with my ability to drive operational discipline, while also creating and fostering a healthy global organization culture built on success and growth opportunities.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬★ Financial - Recording breaking financials and consistent track recording in exceeding targets and driving revenue for the company★ Transformation - Success in single-handedly and transformed the entire Customer Service and Support organization-Cost optimization, Business efficiencies, Technology modernization and optimization, Business and talent development and optimization★ Customer experience and satisfaction while transformation increased not decreased. Customer-centric approach▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬Key Skills: Strong executive presence with a keen business sense • Solid business ethics • Innovative problem solver • Natural leadership instincts • Thrives in a versatile environment • Easily works with & influences foreign cultures • Impeccable record of success • Unparalleled Customer RetentionGlobal business acumen and ability to manage, work with and inspire all levels (and from a global perspective) at the company and with customers.
Current workplace
Efrain Perez's current company
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5 roles · 27 years
Efrain Perez work experience
A career timeline built from the work history available for this profile.
Vice President, Global Services & Support
Current►Responsible for Global Customer Service and the comprehensive design and execution of quality services to 16k Hitachi customers and partners. Responsible for delivering services on $1.2B of revenue and managing 3 Vice Presidents, 12 Sr. Directors/Directors and 1600 employees across three geographies► Increased global service revenue by over 50% in a multi-billion dollar Fortune 100 subsidiary► Transitioned total global revenue from 25% software & services to 65% software & services.► Responsible for transforming service organization to solution and software focused, driving up customer satisfaction, exploiting efficiencies and maintaining service margins of 70%+ for 6 consecutive years.► Deployed companywide program to identify most influential points in the customer journey in order to drive continuous improvements and customer retention.► Stimulated strategic account retention and high renewal rates.► TSIA STAR Award Finalist
2010 - Present
~16 yrs 6 mos
Senior Director Global Business Services Operations
►Led global service operations, global maintenance renewals, service strategy and continuous improvements.►Built maintenance renewal revenue processes, tools and staff to drive 480M in renewal revenue►Strategically defined and transformed the service organization by implementing a software based delivery model which led to 20M savings and improved customer experience.►Established Authorized Service Provider programs which lead to significant Hitachi solution/service adoption in the partner
Apr 2006 - 2010
Senior It Manager
►Responsible for improving internal business processes and IT applications to support critical business strategies. ►Managed a team of CRM Analysts responsible for the delivery of IT solutions and applications systems in supporting the Global Customer Service and Logistics business units.►Uptime and Support: Responsible for managing a team of 25 support analysts who provided application level support for 20+ enterprise solutions including CRM, ERP, and reporting environments. ►Development Leadership: Architectural direction and governance for the Oracle e-Business Suite on over 20+ projects including B2B integration with channel partners; B2B integration with contract manufacturers; compliance initiatives; application integration and Data warehousing initiatives
2002 - 2006
~4 yrs
It Application Developer
2000 - 2002
~2 yrs
1 education record
Efrain Perez education
-
University Of California, Berkeley
FAQ
Frequently asked questions about Efrain Perez
Quick answers generated from the profile data available on this page.
What company does Efrain Perez work for?
Efrain Perez works for Splunk.
What is Efrain Perez's role at Splunk?
Efrain Perez is listed as Sr. Director, Customer Success at Splunk at Splunk.
What is Efrain Perez's email address?
AeroLeads has found 1 work email signal at @hitachivantara.com for Efrain Perez at Splunk.
What is Efrain Perez's phone number?
AeroLeads has found 2 phone signal(s) with area code 408 for Efrain Perez at Splunk.
Where is Efrain Perez based?
Efrain Perez is based in Santa Clara, California, United States while working with Splunk.
What companies has Efrain Perez worked for?
Efrain Perez has worked for Splunk, Hitachi Vantara, and Hitachi Data Systems.
How can I contact Efrain Perez?
You can use AeroLeads to view verified contact signals for Efrain Perez at Splunk, including work email, phone, and LinkedIn data when available.
What schools did Efrain Perez attend?
Efrain Perez studied at University Of California, Berkeley.
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