Efraim Gutierrez Email & Phone Number

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Victoria, British Columbia, Canada

Burnaby, British Columbia, Canada

7700 Riverfront Gate, Burnaby Bc

Providing Technical Support to all our clients for all our product portfolio within the SLA of 10 minutes with customer. This covers Indoor and Outdoor DC Power Systems(rectifiers and converters), Inverter Systems (UPS,AMPS24 and AMPS80), Line Powering Systems.•Provide customer product training. •Produce and updated product support materials (technical advisories, method of procedures) under direction of Technical Support Manager•Enter all technical support calls in ERP… Show more Providing Technical Support to all our clients for all our product portfolio within the SLA of 10 minutes with customer. This covers Indoor and Outdoor DC Power Systems(rectifiers and converters), Inverter Systems (UPS,AMPS24 and AMPS80), Line Powering Systems.•Provide customer product training. •Produce and updated product support materials (technical advisories, method of procedures) under direction of Technical Support Manager•Enter all technical support calls in ERP (Syteline).. •Enter and set up advance replacement shipments in ERP.•Capture all business opportunities and handoff to the Technical Sales Team.•Follow safe working practices at all times.•Provide on site problem solving. •Provide on site training. •On site commissioning and maintenance on power systems. •Follow up with clients regarding outstanding advance replacements. •Has the ability to drive continuous improvement within the team and external to the team to eliminate waste and improve processes and quality.•Practicing customer training/service travel as required.•Participate in the rotational 24/7 technical support coverage•Member of Core Teams for Special Projects or Product enhancement for Specific Customer Show less

Concord, Ontario

Provided Major and Minor Maintenance Services on UPS and Batteries for Hospitals Nuclear Medicine unit and power back up for Data Centres.Provided Emergency Call Respond in all our clients in BC.Provided commissioning, testing and calibration and repair of UPS and DC rectifier systems.Helping to develop the region and participate with product sales efforts in the area. Manage account relationships with existing and new clients

Langley, British Columbia Canada

Install LTE and UMTS Radios, BBU ( Huawie) 700 , 2100 and 1900 for TELUS and ROGERS Network.Run Fiber Optic and DC cables up to the tower or rooftop and terminate on combiner box.Install and commission microwave radios(Minilink) for BC HYDROInstall Juniper unit for UMTS and LTE Transport link.Perform Fiber cable testing for Reflectance.Perform Site Audit.

Burnaby, British Columbia Canada

•Provided Technical Support to customers that result in problem resolution for all UPS, Rectifier power system, Converters and Inverters, Line Powering Systems •Provided customer product training. •Produced and updated product support materials (technical advisories, method of procedures) under direction of Technical Support Manager•Entered all technical support calls in ERP (Syteline).. •Entered and set up advance replacement shipments in ERP.•Captured all business… Show more •Provided Technical Support to customers that result in problem resolution for all UPS, Rectifier power system, Converters and Inverters, Line Powering Systems •Provided customer product training. •Produced and updated product support materials (technical advisories, method of procedures) under direction of Technical Support Manager•Entered all technical support calls in ERP (Syteline).. •Entered and set up advance replacement shipments in ERP.•Captured all business opportunities and handoff to the Technical Sales Team.•Followed safe working practices at all times.•Provided on site problem solving. •Provided on site training. •On site commissioning and maintenance on power systems. •Follow up with clients regarding outstanding advance replacements. •Has the ability to drive continuous improvement within the team and external to the team to eliminate waste and improve processes and quality.•Practiced the ability to identify opportunities for process and quality improvements, take action when possible and involve supervisor and management team when additional support is needed. Apply continuous improvement to all day to day activities•Provided Onsite customer training/service travel as required.•Participated in the rotational 24/7 technical support coverage•Member of Core Teams for Special Projects or Product enhancement for Specific Customer Show less

Region Ivb - Mimaropa, Philippines

Installed, Handled, Maintained and Operated GSM-BTS(Ericsson RBS), Hybrid Telecom Transmission technology such as SDH, PDH, Wire and Fiber Optics.Participated / Accomplished Major project Manage Contractors that perform upgrade and maintenance on-site by ensuring that they report to me every site work in my AOR.

Oriental Mindoro, Philippines

Taught Electromagnetics, Digital Communications, Data Communication and Radio Transmission to all 4th & 5th year Students of Bachelor of Science in Electronics and Communications Engineering AND BS Computer Engineering

Provided IT System Support to all clientele.

Master Of Divinity - Mdiv, Divinity/Ministry

Christian Leaders Basic Certificate

Bs Computer Engineering, Data Communications And Programming

Activities and Societies: AECES_Assoc. of Electronics and Communication Students ACOES- Assoc. of Computer Engineering Students CCA- CCP.

Bs Electronics And Communications Engineering, Electronics And Telecommunications

Activities and Societies: AECES, Association of Electronics and Communications Engineering Students ACOES, Association of Computer.