Efrain Avila Email and Phone Number

Experience Mar 2022-Sep 2023 BH-Management (The Ridge/Stabilized Communities) Austin, Texas Property Manager • During my time with BH I was responsible for overseeing activities related to apartment rentals, move-ins, move-outs, lease renewals and deposit accounting. I am also responsible for marketing and interacting directly with prospective and current residents to achieve occupancy goals and ensure resident retention and client satisfaction. • As part of my responsibility, financial management is a required focus daily with heavy emphasis on accounts receivable and payables to achieve targeted goals set by BH and the client.• I was responsible for meeting client expectations and providing excellent customer service experience to retain resident retention. • As a property I was also responsible for recruiting and hiring and setting expectations, developing fundamentals, and creating achievable goals for my leasing and maintenance team. I also provided training for management platforms such as Yardi Voyager Plus (CRM), Bluemoon Software etc. • My additional responsibility included creating and executing a yearly budget as well as scheduling and planning renovation projects and property improvements.

Dec 2019-Mar 2022 Avenue 5 Residential (Lease-Up Henley Riverside/Stabilized Communities) Austin, Texas Property Manager • My responsibility for these projects included overseeing activities related to apartment rentals, move-ins, move-outs, lease renewals and deposit accounting. I am also responsible for marketing and interacting directly with prospective and current residents to achieve occupancy goals and ensure resident retention and client satisfaction. • As part of my responsibility, financial management is a required focus daily with heavy emphasis on accounts receivable and payables to achieve targeted goals set by Avenue 5 and the client.• I was also responsible for meeting client expectations and providing excellent customer service experience. • Additionally, I was responsible for recruiting and hiring and setting expectations, developing fundamentals, and creating achievable goals. I also provided training for management platforms such as Yardi Voyager Plus (CRM), Bluemoon Software etc. • My success for this project is assisting the property manager in being proactive with developing a fresh new approach to leasing during the Covid19 era. Focusing on virtual leasing and developing key touchpoints with prospects such as pre-qualifying, virtual touring, and strong follow up communication allowed us to drive results and achieve our maximum occupancy goals.

Store Manager•​Lead the team to achieve company goals and surpass personal sales objectives.•​Analyze key business metrics and results to identify performance strengths and opportunities using business tools to maximize and improve results.•​Recruit and hire qualified professional people to ensure highest level of customer satisfaction and customer experience to maximize profitability.•​Build a team that works well based on the needs of the store by ensuring team communication filled with enthusiasm passion and the want to excel.

•​Maximize sales potential by coaching associate behaviors on the sales floor and in the back room by creating a positive and rewarding atmosphere were people want to come to work.•​Analyze key business metrics and results to identify performance strengths and opportunities using business tools to maximize and improve results.•​Establishes clearly specified goals and action plans and assigns clear accountability and follow up.•​Build a team that works well based on the needs of the store by ensuring team communication filled with enthusiasm passion and the want to excel. •​Lead consistent focus on delivering an intimate customer experience and establish customer satisfaction and a positive in store experience by ensuring visual standards through crisp visual presentations.