Efrain Leon Email & Phone Number

El Paso, Texas Area

• Icoms / CSG Billing system platforms supporting configuration, taxation and addressability changes.• Business System Solution• Evaluate specifications for data passers and macro applications• Examine, create, implement campaigns according to specifications• Cross-functional team leadership• Manage and supervise high-risk and complex projects• Provide subject matter expertise to Business Class technology users and BIend user support teams.• Manage business requirements, evaluate, document, and recommend solutions• Identify diagnose, troubleshoot, and resolve operational issues across technology solution components and business/operation stakeholders.• Business Class Phone Number Portability, Native provisioning, Directory listings (CDL) and Revenue assurance

Time Warner Cable

• Evaluate, assess, and supervise 10 Tier III support personnel• Proactively maintain network connectivity, latency, packet loss, bit error rates,DHCP, and Static IP• Analyze and monitor daily telephone support activity and call volume• Train, mentor, evaluate employees to improve performance/productivity• Troubleshoot network connectivity Video HSD and Phone for Residential and Business Class (LAN/WAN, DNS, Email hosting and client /server configurations, Web hosting, network security protocols, firewalls, and VPN configuration)• Manage, organize, and implement workflow• Assist management staff in development of the call center• Recruit, interview, and recommend for hire technical support candidates