Efrain Morales Email & Phone Number

Greater Boston Area

Responsible for the daily operations of the MBTA's EDACS IP Digital Trunked Two-Way Radio System, CAD/AVL Systems, Radiating Antenna Systems (RAS), Audio Recording Equipment and Telco T1 Special Service Circuits. • Administer, Support & Troubleshoot MBTA EDACS Radio System & Remote Sites• Monitor & document system performance & functionality• Maintain databases, define capabilities, plan future feature usage• Administer and support Windows Server 2003/2008 AD environment • Implement, maintain and troubleshoot PC and Radio console hardware and software• Evaluate and/or recommend purchases of new computers, network hardware, peripheral equipment and software

Greater Boston Area

• Support and administer Windows Server 2003/2008 AD environment • Maintain all computer hardware and Ghost images for rapid system turnaround• Support PDA messaging and synchronization with email accounts• Support Microsoft Exchange Server 2003/2007 Administration and Management• Implement, maintain and troubleshoot PC hardware and software, making repairs as needed• Evaluated and/or recommended purchases of new computers, network hardware, peripheral equipment and software.

Andover, Ma

• Maintained and supported Windows Server 2003 /Active Directory networks across multi- platform environments in multiple client sites.• Supported and troubleshoot secure VPN access to network and email for offsite personnel• Monitored system logs and activity on all servers within company.• Wrote technical documentation for program maintenance and non-technical documents for end-user support.• Verified daily system backups and performed offsite backup tape rotation.• Provided Blackberry and PDA messaging synchronization and support. • Recommended power protection strategies and installed, configured and troubleshoot power protection systems.• Provided remote infrastructure support via telephone and/or remote management software such as Microsoft Terminal Server or PC Anywhere.• Managed company software licenses and registrations.• Provided technical consulting services to organizations regarding use of computers and networks to satisfy business needs.

North Andover, Ma

• Managed desktop/server software installations in a Win 2k/ 2003 environment.• Managed the creation and maintenance of subnet networks for Test Engineering.• Was responsible for new system configurations, old system re-configurations and upgrades to 200+ desktop and laptop PCs throughout the company and its remote sites.• Managed the day to day administration of user accounts and email account maintenance in MS Exchange• Assisted coworkers and offsite personal to gain secure access to the network and email through VPN and dial-in solutions.• Managed Disaster Recovery readiness with the exchange of daily, weekly and monthly back-up tapes to tape drives. Coordinated purchase and rotation of tape media.• Coordinated and maintained weekly and end of month exchange of archived back-up tapes with off-site storage facility. Oversee invoices to ensure proper billing.• Also assisted co-workers with daily software questions and concerns, supervised PC troubleshooting, repair and maintenance, and scheduled and unscheduled network server maintenance.• Coordinated the exchange of used computers between various departments to resolve a lack of available computer systems within the company, saving the company $100,000 USD. by efficient use of available resources.

Ccna Routing & Switching, System, Networking, And Lan/Wan Management/Manager

CCNAX V3.0 - CCNA Routing & Switching

Icnd 1 - Interconnecting Cisco Network Devices, Network And System Administration/Administrator

The course focused on providing the skills and knowledge necessary to install, operate, and troubleshoot a small branch office Enterprise.

Edacs System Maintenance, Digital Radio Communications

This course provides technicians with the basic knowledge and skills to operate and maintain an EDACS (Enhanced Digital Access.

P25 System Administration, Digital Radio Communications

This course was strongly recommended for System Administrators responsible for system implementation and management of a P25 IP System. It.

Associate Of Science (A.S.), Computer And Information Sciences And Support Services

Microsoft Certified Professional - Windows 2000 Server, Computer And Information Sciences And Support Services

Computer Systems And Network Technology Certificate, Computer Systems Networking And Telecommunications, 4.0

Computer Systems and Network Technology 1020-hour Certificate Course