Efrain Tinoco Email & Phone Number

Passionate software developer with a relentless commitment to continuous learning and professional growth. Proven track record of contributing to project success by adeptly crafting front-end solutions with React and back-end functionality using Java/Kotlin. Proficient in leveraging Google Cloud Platform (GCP) and Tekton CI/CD for streamlined development workflows. Dedicated to Agile methodologies and a strong advocate for Test-Driven Design to ensure robust and high-quality software delivery. Excited about embracing challenges and staying at the forefront of innovative technologies.

Results-driven Customer Service Supervisor at Ford Credit, leading a dynamic team of 12 professionals to achieve and surpass set metrics and objectives. Instrumental in training, motivating, and fostering a customer-first mentality within the team. Cultivated a positive and competitive work environment to enhance performance and engagement. Consistently delivered exceptional results, with my teams consistently surpassing objectives, contributing significantly to the overall success of the company. Dedicated to driving excellence and fostering a culture of success.

Bilingual Customer Service Representative who consistently exceeded phone metrics while always putting the customer first. Specialized in delivering one-call resolutions for inquiries handled through phone, email, and chat channels. Adhered meticulously to company guidelines and policies to ensure customer satisfaction and compliance. Actively contributed to the onboarding and training of new team members by providing hands-on guidance and making myself available for questions. Adept at balancing efficiency and quality in customer interactions, contributing to a positive customer experience and team success.

Diligent Loss Prevention Specialist specializing in the recovery of accounts 45+ days delinquent. Proven success in making effective contact with customers, negotiating acceptable payment arrangements, and restoring accounts to good standing. Adept at educating customers on the importance of timely payments to avoid additional charges, fostering a commitment to on-time payments. Prioritized minimizing company losses by making repossession a last resort. Additionally, excelled in the Skip department, demonstrating a strong track record in locating and contacting elusive customers. Committed to balancing customer relations with company interests.