Efrain Diaz Email & Phone Number

Wilsonville, OR, US

Responsible for Infrastructure within the FLIR's Chelmsford, MA office along with the integration effort following Endeavor Robotics' acquisition and further support of remote FLIR sites. This includes coordination between management, engineering staff, and IT management.

Wilsonville, OR, US

Managed Endeavor Robotics IT organization prior to the March 2019 acquisition by FLIR Systems. Responsible for yearly budgets, project and employee management, and hands on infrastructure support. This included management and architecture of the server and network infrastructure.

San Francisco, California, US

Lead IT operations for US branch offices in Boston and San Francisco. This included day to day support of employees in both offices along with running lead on various projects, office improvements, and policy changes affecting all US-based employees.

Boston, Massachusetts, US

Lead a team of seven Desktop Support Administrators across three offices supporting 600 employees across nine offices located around the world. Primary responsibilities include the management of domestic and international Helpdesk members and the handling of ticket escalations between members of the Helpdesk and other IT teams.

Boston, MA, US

New responsibilities include providing the EnerNOC Helpdesk with an elevated level of support. That support includes working as a bridge between the Helpdesk and Infrastructure teams. Also worked on various projects as a technical resource or as the single point of contact between various teams and vendors. Responsible for IT purchases and budgeting.

Boston, MA, US

Responsibilities include the day-to-day maintenance of laptops, desktops, and various servers along with providing the EnerNOC Helpdesk with technical support as a technical lead and escalation point. That support includes acting as liaison between the Helpdesk and Infrastructure teams. Responsible for the research, testing, and purchasing of new hardware.

Boston, MA, US

Responsibilities include the day-to-day maintenance of laptops, desktops, and servers. This includes those in the Boston office along with three remote offices and another hundred remote employees. Also responsible for the research and purchase of new hardware, software, and appliances.

Cambridge, MA, US

Responsibilities include the maintenance of more than 80 PCs and assisting in the migration from an environment of PCs with local profiles to one integrated with the Massachusetts Institute of Technology's Windows/Athena domain which uses Kerberos for authentication purposes.

Rotterdam, Zuid-Holland, NL

Responsibilities include providing over the 24x7 phone and remote technical assistance for Deutsche Bank through a contract with Getronics. This technical assistance included, but is not limited, to supporting a network of thousands Windows XP compatible PCs which run the Lotus Notes corporate e-mail suite. Also supported were several thousand Windows PCs.

Responsibilities include maintaining a server running Windows Exchange Server 2003 as well as the upkeep of a dozen client PCs running Windows XP Professional and Windows 2000. Responsibilities also included the setting up of a system to scan and digitize legal documents needed for the law firm through Xerox's DocuShare software.

Lawrence, MA, US

Responsibilities include helping in the maintenance of a large Ethernet consisting of several thousands of PCs and more than 30 Servers. Responsibilities included the maintenance of Dell and IBM Computers and Laptop Computers running Windows 95 and Windows 98, the maintenance of Dell and IBM servers running Novell, Windows NT 4.0, and Windows 2000, the.