As a General Manager for Latin America including Mexico, Central, South America and the Caribbean for Harper Corporation of America my goal is to connect and develop great relationships with the right people and companies in the Industry helping them to reallocate their waste dollars to their bottom line while improving Customer and Employee satisfaction. About Harper Corporation From the advent of flexographic printing and Anilox Roll manufacturing, Harper Corporation of America has earned the distinction of being the first, the best, and the global leader in new anilox roll products and technologies. We offer more than our word. Every claim Harper makes about our products, services and support is backed by the best warranty in the industry.No one in the world has manufactured ceramic anilox rolls longer than Harper Corporation. We pioneered the successful use of industrial plasma flame-spraying technology. We expanded the boundaries of print quality, performance and consistency with our laser engraving geometry and digital measurement technology. We revolutionized surface technologies including plasma ceramic, XLT™, XVR™, XDW™ and XDI™.Each anilox and gravure roll we manufacture—whether corrugated, wide web, narrow web and newspaper flexographic—has been engineered to deliver custom results that match the job at hand and outperform the competition.

Flxon works with Printers in helping them to drive waste out of their Printing Process. We specialize in the best Consulting for the Flexographic and Rotogravure Printing Industry from Narrow-Web Label Printing to Wide-Web Flexible Packaging. satisfaction.

Directly supervised call center of agents.Provided and documented performance feedback through side-by-side coaching, performance reviews, deficiency management and goal setting leading the project to have an exceptional AHT.Participated in the interviewing process and made hiring recommendations.Improved customer satisfaction and call quality by monitoring and giving feedback.Managed service levels based on client contract agreements.Supported and communicated business goals, quality standards, processes, procedures and policies.

Actively pursued new business opportunities in the metro areas providing our customers with the tools and resources in order to achieve their business goals.Co-location of products, product sales and the development of new markets by using traditional and innovative sales strategies including cold visits, field sales meetings, direct business correspondence, and business to business presentations.Developed new markets to extend our products and services across the southern states generating great revenue in less that 1 year on a product never known in the market

Managed clients’ accounts as well as walk in customers driving sales of personal banking products providing superior customer service to them. Offered outstanding customer service support enabling the sales of other bank products such as: insurance, investments, mortgage, and private banking products.Organized twelve community events in Schools, Churches, Fairs, targeting the Hispanic market to identify prospective customers for various bank products. Account Executive/Loan Officer Processed client’s mortgage application and assist them through the closing process – goal: $2,000,000 per quarter.Analyzed client’s needs in order to cross sale other bank products and services.Identified potential customers for mortgage products.