Podcast Creation & Promotion: Created The Way to Your Why podcast to inspire and connect pilgrims. The podcast highlights experiences, insights, and advice from past pilgrims and professionals associated with the Camino de Santiago. Pilgrim-Centric Services: Designed tailored itineraries and accommodations to meet diverse client needs, ensuring a seamless and transformative Camino experience. Expert Logistics Coordination: Leveraged his deep understanding of the Camino's routes, geography, and cultural nuances to coordinate transportation, lodging, and support services efficiently. Cultural Expertise: Provided clients with insider knowledge on Spanish culture, gastronomy, and history, enriching their journey with unique insights.Customer Satisfaction: Maintained a commitment to exceptional service before, during, and after the pilgrimage, fostering strong client relationships and encouraging repeat journeys.Collaboration with Local Partners: Built strong partnerships with local albergues, hotels, and tour guides to enhance the authenticity and quality of the Camino Wonders experience.Marketing & Outreach: Developed strategic marketing initiatives to create and Promote Camino Wonders Social Media, including public speaking engagements

Identified process failures in the O2C data integration between Oracle and SAP, diagnosing design inefficiencies and proposing best practices for data extraction. Recommended strategies for reconciling key accounts, prioritizing high-volume past-due items while maintaining progress on legacy issues. Delivered an executive-level report summarizing the status of past-due accounts shortly after the Oracle-SAP integration, enhancing visibility and decision-making. Simplified chargeback management by introducing a monthly report summarizing chargeback statuses and setting clear expectations to address deficiencies from the integration process. Advised on increasing departmental headcount based on historical data analysis and projected organizational growth, ensuring scalability and resource alignment. Facilitated team alignment through regular reconciliation discussions and strategic meetings, promoting cross-functional accountability and efficiency. Identified critical blockers within the O2C process that hindered customer invoice collections, implementing actionable solutions to drive improvements. Designed a flow chart for the collections process, emphasizing the Collections Team's pivotal role within the O2C framework. Advocated for the implementation of purchase order requirements for customers, improving order accuracy and payment reliability. Encouraged the Cash Team to apply payments strictly based on customer instructions, reducing reconciliation discrepancies. Recommend the establishment of a comprehensive Credit Policy to streamline order approvals while managing risk for high-value or uncertain orders. Proposed solutions for the rapid identification and resolution of unreconciled items, enhancing financial clarity. Highlighted the importance of a dispute resolution management system to address customer concerns promptly and efficiently.

Manage global team supporting Americas and EMEA Collections activities. Export Compliance Customers verification. Implementation of Hyperscalers Solutions (AWS Marketplace).Manage month end reporting including aging reports, and calculation of Bad Debt Reserve. Understanding Root Causes – Effects for creating lasting solutions while mitigating risk and maximizing Collections Processes. Leading Monthly Finance Presentations to Sales Senior Management Team. Selecting, orienting, training, facilitating, counseling, monitoring, appraising a team of collectors. Manage Project for approving payment terms quotes through Salesforce.com / Migration of Acquiring Companies AR into Netsuite. Create an Automatic process for sending Past due Notifications to Past Due Customers. Responsibility of collections of $150MM and Third-Party Collections Agencies. Automate AR / Collections Processes by taking a close look at how the different elements of business, information, and technology can be applied to solve a specific problems.

Control Order Management processing of $64MM annually for Local and Exports Market. Controlling Marketing and Business Expenses Budget of more than$10MM annually for Multi-region offices. Oversee Order Logistic for Export and Local Markets with DHL Courier and DHL Forwarding Services. Established Policies and Procedures for Order Management Department. Perform weekly executive reporting and presentation of Open Orders, Top 10 SKU Shipped, Open Receivables. Planning of Product Distribution for Orders entries to be produced by Factories in China and US, along with 5 Distribution Centers among the region. Define KPI´s and SLA´s with related Business Units.. Managed and Controlled AR Annual Portfolio of $100MM

Monthly Allocation for Different AR Provisions, Posting and Reconciliation of Balance Sheet and P & L Accounts. Liaise with Assistant Controller and Controller in Supporting AR GL Smoothly Month End Process.. Lead an Integration between SAP and JP Morgan Bank Software for automatic posting process while reconciling bank journal entries on the accounting side. Reducing manual posting in more than 90 % Tested Custom SAP Transactions to ensure proper functionality on Development and Quality Environments plus authorizing release into Production. Verify SAP proper data migration due to Organizational Changes between Affiliate companies. SAP Integration from several Company Acquisitions of more than $10MM. Quality environment and releasing to Production. Overcome SAP limitations for large journals entries with Excel Integration Functionality with auto verification of data parameters for SAP compliance. Very useful tool to be used at month end when you post 100’s of Journal Entries.Generating Business Reports to stakeholders from data sourcing on SAP using tables and Business Intelligence Reports with SAP Bob J saving an average of manual work 300 yearly work hours

Oversee Portfolio of Accounts for US Market for a Global Company in Telecommunications. Liaison between Upper Management and the different departments of the company for canalizing prompt solutions to customers. Responsible for month end reporting analysis and top 25 accounts with outstanding balance. Rapidly increase cash collections in more than 35 %. Lead and Facilitate weekly Collections review for US Market. Decision Maker for Credit Reviews of Large and Medium Size Customer orders

Managed Commercial and National Accounts for US and Canada for more than 2,100 Retail Stores. Oversee a portfolio of more than $1 MM monthly. Trained Stores Managers on the different billing and software systems used by the company for their daily operations like salesforce.com, oracle, exploris.

Led AR portfolio of more than 50 accounts for Latin America, Exporters and Caricam Region in countries like USA, Colombia, El Salvador and Bahamas for Government and Public Safety Business. Oversee Large Projects up to $40 M and AR portfolio representing more than 40 % of the accounts for the department. Delivery of monthly reports (Top 20, Top 10, Unbilled, AR Summary) for Upper Management. Quarterly POC Reconciliation of Big Projects, Customers Financial Modeling for Credit Evaluations and Cash Flow Projections. Credit Risk Analysis and Projects Insurance Terms Analysis.

.Market Research and Competitive Analysis to evaluate commercialization of new categories of products in Florida. Developed a category to commercialize Collectibles items to local Drug Stores in South Florida like Walgreens. .Source and Negotiated with Distribution Services Incorporated (DSI) an important key account able to sell PANINI products , up to more than 10,000 Retail Stores. Supervised and organized promotional and Marketing Activities

Created and Maintained Account Receivable Export Department for more than 60 Distributor accounts in 17 countries including Brazil, Argentina, Colombia, Panama. Management of claims, customer inquiries and Control of Inter-Affiliate Invoicing (Heinz North America, Heinz UK, Starkist).Oversee AR portfolio of $2.5 M monthly for Latin American & Caribbean representing around 10 % of A/R of the company, Implemented Billing Structure according to Business Opportunities and Improved service for organizing and controlling the process of 4 Heinz Inter-Affiliates invoicing for a total of $ 18 M annually, .

Joined company as an Account Receivable Analyst in charge of 3,000 commercial accounts. Advance to Administrative Analyst with responsibility for 500 Special Accounts. Promoted as Collectors Executive in charge of Top 15 Customers of the company representing a monthly invoicing of $ 2 M. Transferred to Finance Department as Financial Specialist being responsible for Auditing Bank Accounts and other Balance Accounts.