Eric Franco Email & Phone Number

Grand Prairie, Texas, Us

Improving and increasing professional competence, to enhance career progression, keeping abreast of new technology and practices, and to comply with professional regulatory requirements of staff through access to education and training opportunities in the workplace.

Lehi, Ut, Us

Boca Raton, Fl, Us

Develop an extensive working knowledge of property operations and related applications. Maintain training material and schedules. Develops both web-based and on-site training methods to an internal audience. Trouble shoots training related issues. Develop solutions for system users that improve business processes. Create training videos for our learning management system along with Power Point presentations. Coordinate all training for each new hire and the onboarding training for all current employees regarding systems. I train on all softwares below: Yardi, Entrata, Power-Pro, Yardi PopCard, First Advantage site, Yieldstar, and Ignite.

Santa Barbara, Ca, Us

Specializing in the training of customer service agents in the Property Management industry. As a member of the Call Center Support Staff, this position is responsible for the development and delivery of all in-house training programs in the Call Center. In addition, the Training Specialist is responsible for ensuring training programs and materials are aligned with company and client-specific guidelines. Implements the use of creative activities and effective platform delivery skills to support course objectives, engage participants and create an interactive learning environment. Moreover, coordinates the classroom activities and as required, must assist Leadership in communicating Call Center policies, goals and expectations.

Santa Barbara, Ca, Us

As a member of the Call Center Leadership Team, this position is responsible for the day to day operation and performance of one or more teams of 10-15 Customer Service Representatives. This includes, but is not limited to, maintaining a positive work environment, the scheduling of the agents, daily/weekly/monthly reporting, assisting with training as it pertains to the position and providing input into performance reviews

Northbrook, Il, Us

Coordinate, accept, dispatch and monitor maintenance requests. Manage and balance budget for monthly property expenses. Issue lease violation notices to residents not complying with property rules. Complete, organize, and file all account receivable reports and gross potential reports. Input invoices, work order and lease information into database. Efficiently collect all resident rental fees, deposits, and violations fees. Developed marketing plan and have maintained a 95% occupancy rate for the year. Excellent written and oral communication skills to address complaints in writing and phone. Effectively and sensitively communicated with all contractors, clients and staff. Detailed oriented to review account books, lease information, reports and work orders. Conduct leasing tours and answer leasing questions as needed.

Coordinate, accept, dispatch and monitor maintenance requests. Manage and balance budget for monthly property expenses. Issue lease violation notices to residents not complying with property rules.Complete, organize, and file all account receivable reports and gross potential reports.Input invoices, work order and lease information into database.Efficiently collect all resident rental fees, deposits, and violations fees. Developed marketing plan and have maintained a 95% occupancy rate for the year.Excellent written and oral communication skills to address complaints in writing and phone.Effectively and sensitively communicated with all contractors, clients and staff.Detailed oriented to review account books, lease information, reports and work orders. Conduct leasing tours and answer leasing questions as needed.

Atlanta, Georgia, Us

Aggressively closed and performed all leasing and client follow up operations.Coordinate financial payments for all property invoices.Tracked daily maintenance requests and coordinated productivity controls.Established and administrated all property marketing traffic strategies.Achieved a 4 % increase ratio in occupancy within 3 months of employment.Excellent written and oral communication skills to address complaints in writing and phone.Detailed oriented to review account books, lease information, reports and work orders.

Aggressively closed and performed all leasing and client follow up operations.Coordinate financial payments for all property invoices.Tracked daily maintenance requests and coordinated productivity controls.Established and administrated all property marketing traffic strategies.Achieved a 4 % increase ratio in occupancy within 3 months of employment.Excellent written and oral communication skills to address complaints in writing and phone.Detailed oriented to review account books, lease information, reports and work orders.

Overland Park, Kansas, Us

Developed knowledge of product to advice the customers.Achieved monthly sales quotas by developing a customer follow up system for referral bases sales.Assisted with the opening and closing duties of the retail store.Maintained control and balance of assigned cash drawers.Developed customer follow-ups system for referral based sales.

Responsible for opening and closing procures of restaurant. Effectively and sensitively communicated with all clients and staff. Provided excellent food services to high volume of customers. Created a large clientele base for restaurant by marketing.

Received and organized large volumes of incoming mail.Organized funds for deposits and audit purposes.Documented funds to accounts and verified daily batches for deposits.Read and coded mail for data entry.Routing and answered routine correspondence.