Government Customer Operations Fulfillment Coordinator
Maryland, United States
Received emails from customers to troubleshoot smartphones, tablets and other Verizon wireless data devices. Educated customers on how to fix their technical issue and processed warranty replacement orders as neededProcessed wireless service plan changes for federal, State and local government accountsReceived incoming calls from customers to troubleshoot their equipmentUsed internal systems to answer billing and equipment questions for customersReviewed customer’s accounts to resolve billing errors and make price plan recommendationsNegotiated with customers to resolve complex billing issues and applied credits to their accounts