• Hardware Expertise: Experienced with Data Switches, Patch Panels, and UPS systems.• Testing and Documentation: Proficient in testing, scripting, and technical writing for manuals and specifications.• Project Coordination: Coordinated projects with CEOs, Directors, and Managers, arranging viewings and detailed plans.• Analyst Collaboration: Worked with Application Analyst, Technical Analyst, and Cyber Security Analysts to resolve cyber issues proactively.• Vendor Support: Collaborated with vendors to diagnose and implement solutions.• Network Troubleshooting: Resolved performance issues through effective troubleshooting and escalation.• ServiceNow Ticketing: Prioritized service tickets by urgency for timely resolution.• Windows/Apple Expertise: Skilled in installing, configuring, and troubleshooting Windows and Apple environments.• Active Directory Management: Managed Active Directory, including Group Policy Object (GPO) setup and troubleshooting.• Network Topology Setup: Developed network topology diagrams to enhance understanding of network structures.• Team Collaboration: Worked with team members and contractors to coordinate activities effectively.• Project Updates: Project status updates to Directors and managers, escalating key issues.• Advanced Excel Analytics: Utilized advanced Excel analytics and statistics to track and report on project progress effectively, as well as Microsoft Forms and SharePoint for data collection and project management.• Microsoft Office Proficiency: Proficient in Word, PowerPoint, Excel, OneNote, and Forms for various tasks.• Imprivata Configuration: Configured Imprivata systems and handled back-end troubleshooting.• Virtual Workstation Support: Resolved MVW (My Virtual Workstation) configuration issues.• OS Migration: Managed Windows 10 to 11 migrations, including configuration and data backup.• Mentoring: Guided new technicians to enhance their skills and knowledge.

• Active Directory and File Systems:Proficient in managing Active Directory and associated file systems.• Asset Administration:Skilled in asset administration, ensuring efficient tracking and management.• Terminal System Installation and Configuration:Installed and configured Pharmacy, Radiology, and MVW terminal systems.• Imaging, Configuration & Shipping:Executed imaging, configuration, and shipping processes for various systems.• Microsoft and Macintosh Operating Systems:Experienced in working with both Microsoft and Macintosh operating systems.• EMIM Deployment (Radiology Systems):Deployed EMIM in Radiology systems, ensuring smooth integration.• End User Instruction:Provided clear instruction to end users on the basic use of hardware and desktop-supported software.• Device Maintenance and Administration:Installed, upgraded, and maintained end-user devices and associated equipment in a large corporate environment, including basic network administration.• Problem Analysis:Analyzed information, problems, situations, practices, or procedures to identify relevant concerns and factors.• Knowledge Base Updates:Demonstrated the ability to submit knowledge base updates and additions.• Service Now Ticketing Support:Provided efficient support through Service Now ticketing system.

• Quality Control Methods:Applied effective quality control methods with a strong understanding of problem identification and resolution analysis.• Troubleshooting Methodology:Utilized a systematic troubleshooting methodology for efficient problem-solving.• Communication Skills:Demonstrated excellent verbal and writing skills, effectively communicating with diverse groups including executives, managers, and subject matter experts.• Time Management:Practiced efficient time management within provided guidelines.• Customer Service:Showcased customer service skills in addressing technology-related issues for employees at various levels, including healthcare professionals.• Service Management Processes:Implemented service management processes to ensure smooth operations.• Desktop Deployment:Led the deployment of over 12,000 desktops at Sutter Health sites.• Task Delegation and Deadline Setting:Successfully delegated tasks and set deadlines to ensure timely completion.• Overseeing Day-to-Day Operations:Actively oversaw day-to-day operations to maintain a streamlined workflow.• Installation and Configuration:Installed, configured, tested, maintained, monitored, and troubleshooted hardware, software, and printers.• Ticket Follow-Up:Followed up on tickets to ensure they were completed quickly and efficiently.• Technical Troubleshooting:Performed troubleshooting on PC, Thin Client, Imprivata system, and MVW Terminals.• Data Recording and Reporting:Recorded, tracked, and documented data, presenting comprehensive reports to management.

• Digital Marketing Leadership:Led strategic digital marketing initiatives at The Cellphone Fix and Maya Traditional Mexican Cuisine, achieving a remarkable 46% growth in online marketing ROI. Mastered targeted campaigns for both brands, enhancing audience engagement and brand visibility, establishing leadership positions in the dynamic digital marketing landscape.• Effectiveness Analysis:Analyzed and measured the effectiveness of marketing, advertising, and communications programs and strategies.• Email Marketing Strategy:Recognized the significance of email marketing for scaling online business and implemented effective follow-up strategies with customers.• Multifaceted Campaign Support:Supported campaigns across various advertising platforms, including Google Ads, Microsoft Advertising • Network, and Facebook Ads.• Stakeholder Collaboration:Collaborated closely with stakeholders to enhance and optimize campaigns for maximum impact.• Consumer Opinion Research:Conducted research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other experts.• Social Media and Website Interaction Boost:Organically increased social media and website interactions, achieving optimal brand positioning for advertisements.• Advertising Material Preparation:Planned and prepared advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments, and advertising agencies.• Information Organization for Campaigns:Gathered and organized information to plan effective advertising campaigns.• A/B Testing Proficiency:Utilized A/B testing as a user experience research methodology.• Agency Collaboration Support:Provided support for agency collaboration efforts, fostering a cohesive working environment.

• Independent and High-Quality Customer Responses:Provided independent and high-quality responses to customers, ensuring their needs were effectively addressed.• Customer Satisfaction Maintenance:Maintained high-level customer satisfaction by clarifying customer needs and ensuring they were met.• Problem Resolution:Handled customer-relations problems promptly and appropriately, escalating issues according to established procedures.• Hardware and Software Support:Installed, configured, maintained, and supported customer hardware and software in the end-user's computing environment.• Logical Troubleshooting:Systematically and logically troubleshooted various hardware problems on printers, laptops, and PCs.• Data Utilization for Customer Needs:Used data from known resources to ensure customer product needs were met effectively.• Technical Situation Evaluation:Accurately evaluated technical situations while managing operational challenges.• Professional Customer Support:Ensured customer satisfaction through the provision of professional customer support.

• Break-Fix Support:Provided break-fix support to customers and businesses, ensuring prompt resolution of technical issues.• Communication Skills:Communicated effectively in both written and verbal forms via cellphone.• Customer Service Excellence:Demonstrated excellent customer service skills, addressing customer needs and concerns.• Service Call Management:Accepted and delivered all service calls assigned in a timely and efficient manner.• Asset and Inventory Control:Responsible for the control and return of assets and inventory, managing logistics via FedEx.• Administrative Task Completion:Completed all administrative tasks associated with each service call, maintaining thorough documentation.• Certifications:Certified as a mobile technician for HP, Dell, and Lenovo, showcasing expertise in handling their respective products.

• Business Administration:Proficient in overseeing and managing various business operations.• Project Management:Demonstrated skills in planning, executing, and closing projects efficiently.• Business Development:Proven track record of identifying and capitalizing on business growth opportunities.• Inventory Tracking:Experience in implementing effective inventory management systems.• Information Technology Technician:Specialized in providing technical support for hardware and software-related issues.• Team Meetings / Zoom Meetings:Facilitated productive team and virtual meetings to ensure effective communication.• Refurbishing Desktop and Laptops:Hands-on experience in refurbishing and optimizing computer systems.• Hardware & Software Troubleshooting:Expertise in identifying and resolving hardware and software issues. • Soldiering Hardware Components:Skilled in soldering hardware components for effective repairs.• Fully Experienced with Apple & Windows Systems:In-depth knowledge and proficiency in both Apple and Windows operating systems.• Point of Sales Installations & Configurations:Successfully installed and configured Point of Sales systems.• Website Development:Developed and maintained websites, ensuring functionality and user experience.• Branding and Marketing:Contributed to branding initiatives and marketing strategies.• Email Marketing:Executed email marketing campaigns to reach target audiences.• PC Deployment Over 200+ Corporate Businesses:Led the deployment of PCs across more than 200 corporate businesses.Sales, Cold Calls, & Sales Strategies:Demonstrated success in sales through effective cold calling and strategic selling.

• Continuous Technology Knowledge:Stayed abreast of advances in technology to ensure up-to-date knowledge.• Computer Information Resources Development:Developed computer information resources, focusing on data security, control, strategic computing, and disaster recovery.• Training and Education:Trained Sacramento College students in a range of computer repairs, from basic to hi-tech skills.• Hardware Installation and Interface:Installed and interfaced computer hardware, including multimedia, memory, and video components and systems.• Windows Server Domain Controller:Proficient in managing Windows Server domain controllers.• NAS Server Building:Built and configured NAS servers for efficient data storage.• Networking Configuration:Configured networking setups, including access points and routers, to ensure seamless connectivity.• Custom Computer Building:Built custom computers tailored to specific requirements.• Managerial Roles:Undertook managerial roles that involved overseeing and coordinating various aspects of computer information resources development, training programs, hardware installations, server management, and networking configurations.

• Troubleshooting and Maintenance Support:Provided troubleshooting and maintenance support for 400+ video conferencing equipment and printers.• Enterprise Ticketing System Management:Handled and managed requests efficiently through the enterprise ticketing system.• Personal Video Conferencing Unit Installation:Installed personal video conferencing units for end-users, ensuring proper functionality.• Transaction Recording and Documentation:Recorded and documented transactions in spreadsheets and the ticketing system log daily.• Microcomputer Hardware and Software Maintenance:Installed, modified, and made minor repairs to microcomputer hardware and software systems.• Equipment Inspection and Delivery Preparation:Inspected microcomputer equipment and read order sheets listing user requirements to prepare microcomputer for delivery.• Assisted Service Personnel:Installed and assisted service personnel in the installation of monitors, keyboards, printers, and disk drives.• Software Packages Installation:Loaded specified software packages, including operating systems, word processing, and spreadsheet programs, into computers.• Software Replacement:Replaced defective or inadequate software packages to ensure optimal system performance.• Hardware Problem ReferralReferred major hardware problems to service personnel for correction.Continuous Learning:Attended technical conferences and seminars to stay abreast of new software and hardware product developments.

• Team Management:Assigned and reviewed work for systems analysts, programmers, and computer-related staff.• Continuous Technology Knowledge:Stayed updated on technological advances for informed decision-making.• Computer Information Resources Development:Developed resources focusing on data security, control, strategic computing, and disaster recovery.• Technology Evaluation and Recommendations:Evaluated organization technology needs, recommending upgrades for improved efficiency.• Budget Management:Controlled operational budget, ensuring optimal resource allocation.• System Management:Managed backup, security, and user help systems to ensure smooth operations.• Consultation and Collaboration:Consulted with stakeholders to assess computing needs, collaborating with users, management, vendors, and technicians.• Equipment Procurement:Purchased necessary equipment to support organizational goals.• Report Preparation and Review:Prepared and reviewed operational and progress reports for transparency.• Systems Analysis and Programming:Performed systems analysis and programming tasks as a systems programmer.• Communication and Problem Resolution:Consulted with personnel to clarify program intent, identify problems, and suggest changes.• Workflow Chart and Diagram Creation:Prepared detailed workflow charts and diagrams for effective communication.• Program Development and Maintenance:Wrote, updated, and maintained computer programs and software packages.• Program Testing and Error Correction:Conducted trial runs, corrected errors, and ensured desired results in program development.