Efren O. Lopez Email & Phone Number

Houston, Tx, Us

Houston, Texas, United States

• Serve as the primary point of contact for front desk staff, addressing their queries, concerns, and patient-related issues in collaboration with the coordinator and supervisor.• Supervise and mentor a team of 6 front desk associates, ensuring adherence to check-in procedures for efficient patient flow and maintaining a check-in error rate below 5%. • Resolve billing and coding discrepancies received through the EPIC Workque or site rejections, communicating with providers to address any coding or billing issues. • Manage cash handling, and front desk closing operations through comprehensive end-of-day procedures including transaction reviews and report generation.

Pasadena, Texas, United States

• Provide positive and effective customer service that supports departmental and clinical operations. • Register and check in 50-60 patients by verifying patient demographics and insurance using EPIC Systems.• Inform patients about their insurance benefits such as if they are responsible for deductible, coinsurance, or copay and collect the payment if necessary. • Create estimates for patient responsibility prior to office visits and notify patients of any amount due.

Houston, Texas, United States

• Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.• Informed customer of additional services, like extended warranty coverage and credit cards with reward points.• Built relationships with customers to increase likelihood of repeat business.• Educated customers on product features and technical details to highlight benefits.

Baytown, Texas, United States

• Used Epic Systems to verify 50-60 patients’ insurance and created estimates using CPT codes. • Contacted insurance companies to verify patient benefits for provider through phone or Availity. • Called patients to inform them about any changes or delays to their appointments. • Converted patient data from Word documents and EHR into Excel spreadsheets.• Shadowed the Practice Manager and Office Lead.

Houston, Texas, United States

• Maintained data confidentiality when verifying patient registration and insurance into EPIC system.• Communicated with Physicians and Medical Assistants using Microsoft Teams to aid in the rooming of 30-40 patients.• Provided help to front desk staff by printing paperwork and distributing to appropriate employees.

Houston, Texas, United States

• Enforced company policies and procedures to strengthen operational standards across restaurant.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.• Implemented training processes for newly hired employees and supervised shift leads and restaurant personnel.• Monitored cash drawers in multiple checkout stations to verify adequate cash supply.

Master'S Degree, Healthcare Administration/Business Administration

Activities and Societies: UHCL Case Competition Team UHCL HSA Group: Graduate Representative ACHE-SETC: Member

Bachelor'S Degree, Health/Health Care Administration/Management

Activities and Societies: UHCL HSA Group: Undergraduate Representative ACHE-SETC: Member

Associate Of Arts - Aa, Liberal Arts And Sciences/Liberal Studies