Better Product Experiences Through Quality Processes and Team LeadershipAs a Service Delivery Operations leader in a tech company, it’s important for me and the client-facing customer operations teams to deliver top-tier customer experiences through our products and services. Furthermore, through partnerships and guidance to cross-functional stakeholders, we enable sustainable business relevance and results. This is ever so important in today’s technology-enabled world given that customer contact centers are now central to driving business relevance and results. In it’s 2022 Customer Service Trends and Priorities Study, Gartner sought to discover what’s top of mind for service & support leaders. 54% of CSS leaders believe “growing the business” is the top priority, compared to operational excellence (16%) and cost optimization (9%).” As such, top CSS leaders focus their efforts on strategic leadership and customer experience/analytics – i.e., proactive service and CX strategy. I leverage strategic thinking, relationship building, and influencing strengths (Futuristic, Analytical, Relator, Positivity, and Woo) and bring differentiating skills/experiences across all areas of Incident Management, Escalation Management, Problem Management, Release Management, and Service Desk Management in Technology Companies. I have the requisite certifications and hands-on experience with SumoLogic Fundamentals; CCE Project Management – PMP; CCE Project Management - Project Planning & Control; ITIL Foundations, CSM Certified Scrum Alliance; and JIRA Admin - Service Desk; JIRA Admin – Administration.Furthermore, I have technical skills in Software-JIRA; Confluence; JIRA Service Desk; Zend Desk; PagerDuty; OpsGenie; SQL; Pingdom; Grafana; New Relic; Sumologic; Google Suite; Slack; LucidChart; and Salesforce CRM.My experiences in Incident and Deployment Management at Zipari (consumer experience tech company) and as Operations Lead at Quartet, among others, have honed my aptitude for establishing processes that mitigate gaps in company operations and staying calm in high-pressure situations throughout issue resolution and mitigation circumstances.