• Conducts investigations into reported program violations to determine their severity and assess whether termination is warranted. Prepares termination letters that reference all relevant HUD regulations and adhere to established procedures.• Presents on behalf of BRHP at Informal Hearings where a tenant is appealing their pending termination.•Serves as a Hearing Officer for designated Informal Reviews in cases of BRHP applicant denials. Listens to arguments presented by BRHP and the applicant, and prepares written decisions that take into account the BRHP administrative plan and HUD regulations. before forwarding them to the Mobility Director.• Processes reasonable accommodation requests from tenants, ensuring compliance with applicable regulations.• Generate monthly reports from EIV, including the Multiple Subsidy Report, and implement strategic actions to ensure BRHP's consistent compliance with HUD regulations.• Review applicant and participant files for accuracy. • Identifies error patterns and recommends strategies for improvement. Provides direct coaching to the Housing Choice Voucher staff.• Provide excellent customer service to participants, landlords, coworkers, clients, and vendors.

•Created approximately 100 new partnerships with non-profits and businesses throughout the Washington, D.C. metro area; increased brand awareness and revenue.•Consistently ranked the highest revenue producer among a team of about 25 employees.•Established 10 new business clients over a three-month period through self-generated leads (e.g., cold calling and networking).•Hired and trained three part-time staff; conducted monthly sales training for the operations team of 30 employees.•Coordinated and executed sales events at apartment buildings; marketed booths at large festivals and community events.

•Provided outstanding customer service to current clients, which led to my promotion to D.C. Market Manager.•Served as a liaison between the Marketing and Operations departments.

•Leased apartments to prospective residents and maintained tenant occupancy over 95% at three properties over a two-year period.•Conscientiously handled sensitive and confidential information to screen potential residents and to deal with disputes among neighbors. •Ensured compliance according to Fair Housing Law in Maryland, D.C., and Virginia.•Served as the first point of contact for prospective residents, tenants, and vendors.•Provided exemplarily customer service to current and prospective residents; earned bonuses for scoring highly on monthly quality evaluations.•Instrumental in Bethesda Hill Apts. winning WRIT award for increased occupancy in 2012.•Helped boost Bethesda Hill Apartmentratings.com score from below 30% to above 60%.