• Clearly and promptly communicated pertinent information to staff, such as large reservation or last minute menu changes.• Organised special events in the restaurant, including receptions, promotions and corporate luncheons.• Carefully developed a lucrative annual food and beverage marketing plan and strict budget to maximise profits.• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.• Carefully interviewed, selected, trained and supervised staff.• Maintained a safe working and guest environment to reduce the risk of injury andaccidents.

• Maintained entire family's schedule and organised events• Coordinated and planned vacations for the family.• Greeted and welcomed all villas guests with a smile• Escorted guests to their assigned rooms/ Villas, including transporting their luggage.

• Maintained full knowledge of beverage lists and promotions.• Enthusiastically and appealingly described food and drink specials to guests. • Managed strict beverage control to minimize waste.• Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.• Agreeing and managing budget on a daily basis.• Training and supervising staff according to the business' policies in order to promote the business' unique products and consumer services.

• Compiled and analysed sales and marketing reports.• Conducted research to prepare, gather and proof briefing materials, agendas and decks for all executive-level meetings.• Engaged employees in business processes with positive motivational techniques. • Gathered and reviewed customer feedback to improve operations.• Led team of 20 staff.• Resolved escalated customer issues in a timely manner.

• Organized special events in the restaurant, including receptions, promotions and corporate luncheons.• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.• Answered telephone calls and responded to inquiries.• Responsible for coordination of up to 25 servers in restaurant with capacity of 300.