Efthimios Geros Email & Phone Number

Laval, Quebec, Canada

• Create memorable customer experiences by delivering seamless vehicle handovers, tailoring vehicles to client specifications, and using storytelling to showcase Porsche’s heritage, features, and performance.
• Maximize backend profitability by reviewing completed transactions to identify unsold products and strategically presenting additional options such as protections, maintenance plans, extended warranties, and accessories.
• Aim for excellent CSI scores by coaching clients on satisfaction surveys, ensuring accurate responses and actionable feedback while reinforcing the dealership’s commitment to excellence.
• Resolve post-purchase inquiries efficiently, providing professional support for Porsche Connect, technical issues, and follow-up deliveries to maintain premium service standards.
• Optimize inventory visibility by managing professional vehicle photography and crafting compelling online listings. Ensure compliance with KPI-driven scorecard evaluations by meeting rigorous upload criteria.
• Stay ahead of industry trends by maintaining up-to-date knowledge of Porsche models, technologies, and the competitive landscape, including market developments and other brands. Provide informed, strategic advice to.

Montreal, Quebec, Canada

• Produce and host high-impact automotive reviews, showcasing vehicle performance, features, and design through engaging videos and reels. Collaborate with videographers and photographers to ensure visually compelling.
• Author in-depth, data-driven blog reviews based on comprehensive test drives, combining technical analysis with relatable storytelling to captivate a diverse audience and establish trust.
• Conduct expert interviews with manufacturers, industry leaders, and stakeholders, integrating valuable insights to deliver authoritative and engaging content.
• Manage end-to-end video shoot logistics, ensuring seamless execution while maintaining vehicles to exacting manufacturer standards, including odometer tracking and cleanliness compliance.
• Streamline content production processes by supporting the editor-in-chief and production teams, driving efficiency, consistency, and creative alignment across projects.

Montreal, Quebec, Canada

• Resolved escalated customer satisfaction issues as the primary liaison between Porsche Cars Canada Ltd., the dealership, and clients, consistently achieving over 90% compliance in the manufacturer’s customer support.
• Surpassed Customer Satisfaction Index (CSI) targets by analyzing survey data from sales and service departments, identifying areas for improvement, and addressing recurring issues directly with sales representatives.
• Executed manufacturer-imposed dealer audits by reviewing detailed criteria, identifying gaps, and implementing solutions to meet stringent requirements for brand compliance, service quality, facility, and certified.
• Managed the dealership’s online reputation by actively monitoring and responding to Google reviews, fostering positive client relationships and alignment with Porsche’s premium brand standards.
• Streamlined recruitment processes by screening candidates and coordinating interviews with sales and after-sales managers to optimize the hiring pipeline.
• Represented the dealership at marketing events, delivering on-site support and ensuring exceptional participant experiences aligned with Porsche’s brand standards.

Montreal, Quebec, Canada

• Ensured exceptional customer experiences by welcoming visitors, providing refreshments, promptly notifying staff of arrivals, and maintaining a professional first point of contact, directly contributing to high.
• Processed payments, bank draft deposits, and conducted end-of-day cash reconciliation for sales, service, and body shop departments with precision. Issued detailed invoices and supported administrative and accounting.
• Managed 100-200+ calls daily on a multi-line switchboard, efficiently identifying caller needs and routing inquiries to the appropriate team member or department, improving communication flow.
• Achieved a 98% accuracy rate in recording customer information and inquiries in the CRM system (Serti | SDSWin), enabling targeted follow-ups, boosting email campaign penetration, and driving client engagement through.
• Maintained customer-facing areas by ensuring cleanliness, functionality, and inventory management for refreshments stations, addressing maintenance issues promptly to enhance customer comfort and uphold dealership and.

• Resolved sensitive customer interactions with discretion and problem-solving expertise, including high-value returns, escalated issues, and out-of-policy cases, ensuring customer satisfaction.
• Conducted end-of-day cash reconciliation for 52 registers, prepared financial reports in Excel, handled large cash deposits, managed vault access under strict confidentiality, and coordinated armored service pickups.
• Handled 50-100 customer calls daily, addressing complaints, processing orders, and coordinating in-store reservations with professionalism and efficiency.
• Optimized shipment operations by using JDA and ADSI to locate inventory, prepare packages, and generate shipping labels, reducing lead times and cutting costs through in-store inventory utilization.
• Provided essential backup support by stepping onto the sales floor during high-demand periods and staff shortages, ensuring seamless operations.
• Supported hiring processes by processing job applications, conducting candidate evaluations, and scheduling interviews with the HR Director.

Montreal, Quebec, Canada

• Efficiently loaded and delivered parcels to customers on predetermined routes, meeting strict deadlines while minimizing damage throughout transit.
• Inspected parcels for compliance with safety regulations, identifying and addressing any potentially hazardous or prohibited items.

Laval, Quebec, Canada

• Exceeded sales targets by leveraging in-depth knowledge of over 150 fashion brands to deliver tailored recommendations and exceptional customer service.
• Adapted to COVID-related staffing challenges by mastering all men’s departments beyond my initial assignment, including Pants, Sweaters, Streetwear, Accessories, Suits & Shirts, Jackets & Activewear, Underwear, and.
• Maintained Simons’ high visual standards through effective merchandising, enhancing the shopping experience and driving customer engagement.

Certification, Electro-Mobility Technology, 96%

As part of my growth journey at Porsche Centre Lauzon, I am proud to have earned the Porsche Electro-Mobility Certification from the.

Certificat De Directeur Financier, Business Administration And Management, General, 94%

Completed specialized training focused on the core functions and responsibilities of a Finance & Insurance (F&I) Manager or Business.

Dec, Psychology

Activities and Societies: As a member of the Psychology Profile Committee, I actively participated in meetings about the program’s.

High School Diploma