Eftihia Sigala Email and Phone Number

-Responsible for all commercial activities of the online shop and the creation and implementation of new commercial policies in collaboration with the commercial department-Competition monitoring and analysis -Being the single point of contact for interdepartmental relationship with commercial management, marketing and external stakeholders

-Developed a detail marketing plan for all B2B activities and monitor progress and sales -Planning all digital B2B campaigns (newsletters, banners, landing pages, events, CRM and Google Analytics) from the initial stages through final delivery -Reporting for all online sales -Responsible for partners site's coordination and efficiency (Skroutz Account)-Responsible for all site merchandising -Work with Content, Web Design, Project Manager, and SEO departments to develop and maintain necessary content

-Identifying Customer Needs and Providing Excellent Levels of Service.Result: Achievement of Quantitative & Qualitative targets on a monthly basis-Answers incoming calls and assist customers with knowledge on products and services -Inform customer of deals and promotions in order to boost sales-Management of web order

-Identifying Customer Needs and Providing Excellent Levels of Service. Result: Achievement of Quantiative & Qualitative targets on a monthly basis-Providing prompt resolution to customers via telephone and e -mail to assist with a variety of customer inquiries and issues-Answer incoming calls and processes customer's orders

-Assist customers sales, returns and other transactions