Tiffany Olney Email & Phone Number

Results-Driven Operations Manager | Expert in Team Retention, Customer Satisfaction, and TrainingAs a highly accomplished Operations Manager, I have a proven track record of driving team retention, enhancing customer satisfaction, and leading impactful training initiatives. My expertise extends to optimizing vendor management and conducting thorough performance assessments, ensuring operational excellence and sustained growth.With a strategic approach and a focus on delivering results, I excel in creating dynamic work environments and fostering strong vendor relationships. My commitment to continuous improvement and employee development enables me to effectively lead teams and achieve organizational goals.Developing Innovative Training Programs for New HiresIn my role, I am excited to have developed a transformative training program designed to empower new call center agents with essential interpersonal and emotional skills. This comprehensive class integrates three powerful tools to enhance both personal well-being and professional effectiveness:Authentic Relating - We cultivate genuine connections and effective communication strategies to foster a more empathetic and responsive call center environment.EFT/Tapping - By incorporating Emotional Freedom Techniques, we help agents manage stress, increase emotional resilience, and improve their overall job satisfaction.The Four Agreements - We introduce this wisdom to guide agents in creating a positive, respectful, and productive work atmosphere through clear, conscious, and actionable principles.Our goal is to equip new hires with these valuable tools, not only to excel in their roles but also to contribute to a supportive and dynamic workplace culture. This program underscores our commitment to holistic employee development and enhances our team’s capability to deliver exceptional customer service.

Listed skills include Reiki, Wellness, Holistic Health, Healing, and 5 others.