Grant L. Email & Phone Number

Grantham, Gb

Grantham, Gb

• Increased operational efficiency by strategically managing staffing, conducting ongoing training, and fostering motivation to drive sales growth.• Established and exceeded sales targets by optimizing product offerings, resulting in a significant increase in revenue and profitability.• Streamlined procurement and logistics operations both domestically and internationally, enhancing overall supply chain effectiveness.• Led the company’s turnaround from loss to profitability within six months through focused strategic initiatives.• Improved organizational processes by refining work procedures, enhancing reporting structures, and upgrading systems.• Successfully implemented a CRM system (Skynamo) integrated with Sage, improving customer relationship management and operational efficiency.

• Increased Customer Retention Rates: Boosted customer retention rates by 80% through strategic staffing, continuous training, and motivation initiatives aimed at promoting sales.• Account Management: Reactivated 8 key accounts and successfully secured 4 new key accounts, expanding the client base and enhancing business growth.• CRM Implementation: Introduced a CRM system on Sage, leading to improved sales performance and streamlined customer relationship management.• Business Development: Identified and developed new business opportunities, optimizing workflow and driving operational efficiency.• Revenue Growth: Achieved a 42% increase in turnover within the assigned area.• Operational Efficiency: Closed 2 warehouses seamlessly, ensuring no business disruption and maintaining operational continuity. • Long-Term Turnover Increase: Led efforts resulting in a 38% turnover increase over 2 years and an impressive 90% turnover increase over 5 years

• Reviewed and optimized product ranges in alignment with store demographics to better meet customer needs.• Negotiated improved pricing and volume discounts by effectively engaging with the preferred supplier list (PSL).• Monitored competitor landscape and market trends to ensure competitive product ranges and accurate pricing strategies.• Collaborated closely with store management teams to identify and capitalize on new business opportunities.• Expanded store count from 15 to 27 within 14 months, driving significant growth.• Achieved a 150% increase in turnover for the area in the first year.

• Successfully increased sales from zero to R1.4 million within just six months, even in an oversaturated market during an economic downturn. This growth reflects a strategic approach to market penetration and customer acquisition.• Established and secured a reliable regional supply chain by partnering with a locally-based distributor. This initiative ensured consistent product availability to the hardware and tiling industry in Port Elizabeth and George, enhancing market presence and customer satisfaction.

• Conducted comprehensive analysis of the company’s portfolio to align with evolving financial industry regulations. Ensured full compliance with FAIS, FICA, and BEE guidelines, safeguarding the company’s operations against legal and financial risks.• Managed HR functions including conflict resolution, employee counseling ahead of retrenchments, and re-evaluating staff for upskilling opportunities. Facilitated lateral movement within the organization, enhancing workforce adaptability and morale.• Exercised full control over the company’s budgets, expenses, and target setting. Implemented rigorous financial management practices to optimize resource allocation and support strategic goals.• Enhanced operational efficiency by introducing new processes, procedures, and comprehensive staff training programs. These initiatives led to measurable improvements in productivity and organizational effectiveness.• Successfully launched the Protax website, expanding the company’s digital presence

• Managed and controlled all export operations into African markets, ensuring efficient and compliant distribution across the continent.• Successfully launched multiple new product ranges, driving innovation and expanding the company’s market offerings.• Secured supply contracts with 19 CTM stores, strengthening the company’s retail presence and boosting market penetration.• Achieved an impressive 260% increase in sales within the first year, demonstrating exceptional strategic planning and execution.

• Successfully set up two world-class, turnkey tile stores in a developing country, overseeing all aspects from inception to operation.• Recruited and trained staff, including an intensive program for the senior sales manager to ensure effective branch management in my absence.• Installed and managed computer systems, financial systems, budgets, stock management, and logistics, including importing stock and handling letters of credit.• Conducted bi-monthly visits to South Africa to source and purchase stock, ensuring a consistent supply of products.• Designed and implemented tile displays and lifestyle setups, providing training to staff on tiling and display construction.• Opened a second store within a year, managing all associated training, purchasing, and logistics. • Achieved a 390% increase in sales at the Blantyre store, necessitating a store size expansion within six months.

• Led the sales of prefabricated systems to roads and construction companies, contractors, government departments, and the leisure market, driving growth across diverse sectors.• Managed the costing and design of units, ensuring competitive pricing and customized solutions tailored to client needs.• Exercised financial control over sales targets and budgets, optimizing revenue streams and ensuring alignment with strategic goals.• Prepared and submitted tenders for government and other industries, successfully Introduced a new range of playground equipment, broadening the company’s product offerings and tapping into the leisure market.

Regional Branch Manager – Tylon Division – Sept 1995 to June 1999• Successfully re-established strong market awareness for the Tylon brand following its acquisition by Henkel, revitalizing its presence and reputation in the industry.• Transformed the division into a profitable region within the first year, consistently maintaining annual growth thereafter.• Drove a 300% increase in sales over four years, showcasing effective strategic planning and execution.Technical Sales Representative – Industrial Adhesives – Oct 1991 to Aug 1995• Successfully secured a landmark contract with Carlton Paper SA, marking the first time in the company’s history and setting a new standard for business development.• Achieved an average annual sales increase of 12% for the region, demonstrating sustained growth and market penetration.• Honoured with membership in the exclusive Henkel Millionaires Club, recognizing exceptional performance and contribution to the company’s success.

• Successfully managed sales across multiple industries, including construction, brake bonding, furniture, car filters, packaging, and various smaller engineering businesses, showcasing adaptability and broad market expertise.• Became the top salesman nationwide within my first year, earning recognition and a reward trip to Rio for exceptional performance.• Increased area sales by an impressive 235% in my first year, demonstrating outstanding sales acumen and strategic execution.

Business Management Diploma

Matric