Emily-Grace Alfaro Email & Phone Number

• Lead three technology Agile developers to define the product vision, strategy, roadmap, and feature definition to automate work measurement in internal application• Conduct proof-of-concept exercise to demonstrate potential labor savings when using automated work measurement application• Identified gaps in existing application, translating business needs into technical stories, and effectively communicating with development team to establish new features, enhancements, and address bugs• Organize surveys after each feature release to analyze usability and performance data from end users and gather insights from end users to present recommendations to senior leadership

• Analyze complex customer profile characteristics including work processes, storage and labor requirements, equipment needs, and product attributes during RFP process• Interface with customers to evaluate needs and propose customized solutions• Design and develop warehousing and distribution solutions to meet customer needs• Collaborate cross-functionally to provide cost-effective Supply Chain Solutions pricing models

Louisville, Kentucky, United States

• Owned 134k square foot cGMP operations from financial and operational standpoints with five distinct healthcare accounts with 63 employees• Implemented multiple cost savings initiatives such as implementing depalletizing robotic arm, SKU velocity analysis, projected transactional revenue performance checkbook, revamping staffing plans, and rebalancing labor function’s volumes and hours, that improved collectively saved $120k upon implementation • Manage and establish KPIs and/or MARs for existing operations by analyzing demonstrated productivity rates and financial performance• Collaborate across work groups to design and integrate new technology into existing operations• Spearheaded healthcare engineering intern recruiting strategy and efforts by attending career fair and documenting best practices in original SOP

Louisville, Kentucky, United States

Tallahassee, Florida, United States

• Assist in promoting career opportunities for UPS at Florida State University and Florida A&M University• Aid in recruitment through virtual career fairs, LinkedIn engagement, and information sessions about the company to inform students of different departments in UPS

• Created volume forecasting alignment tool in Excel for the Peak Planning team that condensed previous files into single master file, which provided the foundational tool for the peak season• Aided in planning weekly morale meetings with 40-person intern class

Tallahassee, Florida Area

Undergraduate research assistant performing micro-scale testing of composite material adhesion for aerospace applications.

Jacksonville, Florida

• Developed Master Operating Plans (MOP) for the Jacksonville Florida Hub Expansion project that served as the foundation for later MOP creation• Performed data analysis using Microsoft Excel to create visual data tools for MOP creation

Industrial Engineering

Education record

Biotechnology Academy Graduate