Emily-Grace Alfaro Email & Phone Number

• Lead three technology Agile developers to define the product vision, strategy, roadmap, and feature definition to automate work measurement in internal application
• Conduct proof-of-concept exercise to demonstrate potential labor savings when using automated work measurement application
• Identified gaps in existing application, translating business needs into technical stories, and effectively communicating with development team to establish new features, enhancements, and address bugs
• Organize surveys after each feature release to analyze usability and performance data from end users and gather insights from end users to present recommendations to senior leadership

• Analyze complex customer profile characteristics including work processes, storage and labor requirements, equipment needs, and product attributes during RFP process
• Interface with customers to evaluate needs and propose customized solutions
• Design and develop warehousing and distribution solutions to meet customer needs
• Collaborate cross-functionally to provide cost-effective Supply Chain Solutions pricing models

Louisville, Kentucky, United States

• Owned 134k square foot cGMP operations from financial and operational standpoints with five distinct healthcare accounts with 63 employees
• Implemented multiple cost savings initiatives such as implementing depalletizing robotic arm, SKU velocity analysis, projected transactional revenue performance checkbook, revamping staffing plans, and rebalancing.
• Manage and establish KPIs and/or MARs for existing operations by analyzing demonstrated productivity rates and financial performance
• Collaborate across work groups to design and integrate new technology into existing operations
• Spearheaded healthcare engineering intern recruiting strategy and efforts by attending career fair and documenting best practices in original SOP

Louisville, Kentucky, United States

Tallahassee, Florida, United States

• Assist in promoting career opportunities for UPS at Florida State University and Florida A&M University
• Aid in recruitment through virtual career fairs, LinkedIn engagement, and information sessions about the company to inform students of different departments in UPS

• Created volume forecasting alignment tool in Excel for the Peak Planning team that condensed previous files into single master file, which provided the foundational tool for the peak season
• Aided in planning weekly morale meetings with 40-person intern class

Tallahassee, Florida Area

Undergraduate research assistant performing micro-scale testing of composite material adhesion for aerospace applications.

Jacksonville, Florida

• Developed Master Operating Plans (MOP) for the Jacksonville Florida Hub Expansion project that served as the foundation for later MOP creation
• Performed data analysis using Microsoft Excel to create visual data tools for MOP creation

Industrial Engineering

Education record

Biotechnology Academy Graduate