Lead Manager, Indirect Lending
Current• Spearheaded the integration of AI-driven tools and automation to streamline indirect lending processes, reducing processing time by 25% and increasing efficiency across multiple departments.• Oversee daily operations for the Indirect Lending and Business Services units, managing a team of 14 employees and multiple managers.• Led the Indirect Lending Unit to achieve a 200% growth in sales, from $250 million in 2016 to $750 million in2022, exceeding performance targets and significantly boosting profitability.• Collaborates with Project Managers and Business Analysts to lead high-impact unit projects and system integrations.• Acts as the primary liaison for Internal Audit, external auditors, NCUA, DOB, and multiple vendors.• Drives compliance and risk management initiatives, conducting Enterprise Risk Management assessments for new initiatives and policy evaluations.• Works closely with senior leadership and cross-functional teams, providing strategic insights for the credit union’s growth initiatives.
