Internal move from Trafficlink to The Driving Force.Provide System and Network management on Linux systems for The Driving Force, include outsourcing to a DataCenter. Provide technical IT support for our application at the RijksWaterStaat, include server upgrades (~100 at 4 locations), application changes and remote support.Provide all technical support at a small company.

Again a new company name, changed from Alcatel-Lucent to Nokia. Period: Januari 2016 - Present Organisation: 3L_IPRT_EMEA_Customer_Engineer Department: Technical Support Services (ONG) Function: Customer Technical Advocate / Support Engineer Performing Global Technical Support for Management Systems on Tier2 level. As Support Engineer,I'm involved in (Installation / Upgrade / Migration) Projects and Assistance Request Management.Customer Technical… Show more Again a new company name, changed from Alcatel-Lucent to Nokia. Period: Januari 2016 - Present Organisation: 3L_IPRT_EMEA_Customer_Engineer Department: Technical Support Services (ONG) Function: Customer Technical Advocate / Support Engineer Performing Global Technical Support for Management Systems on Tier2 level. As Support Engineer,I'm involved in (Installation / Upgrade / Migration) Projects and Assistance Request Management.Customer Technical Advocate (Since July 2010)- Act as Technical Interface for the customers: Ministry of Defense, KPN B.V. and Telia Sonera at Scandinavia. - Monitor/steer the problem ticket process for this customer - Maintain an overview of outstanding technical items and provide technical adviceSpecialties: Analytical, organized, accurate, exact, persistently, multi-tasking and flexible. Show less

Period: 2007 - 2015 (Alcatel-Lucent)Organisation: Services Supply ChainDepartment: Technical Support Service (ONG)Function: Customer Support EngineerPerforming Global (worldwide) Technical Support for Management Systems on Tier2/3 level.Tasks consist of:- Remotely Installation of Management system for TeliaSonera Finland. - On site support (upgrade / data migration and management installation for Ziggo NL).- On site support (upgrade and management… Show more Period: 2007 - 2015 (Alcatel-Lucent)Organisation: Services Supply ChainDepartment: Technical Support Service (ONG)Function: Customer Support EngineerPerforming Global (worldwide) Technical Support for Management Systems on Tier2/3 level.Tasks consist of:- Remotely Installation of Management system for TeliaSonera Finland. - On site support (upgrade / data migration and management installation for Ziggo NL).- On site support (upgrade and management installation at Denmark / Sweden / BT-GS-NL).- Assistance Request Management (ARM), i.e. ticket handling including 24x7 emergency support (Tier2).- Installation of needed Network and Element Management Systems (HP-UX based).- Maintain the Test-LAB environment (Network Elements / Management Systems / PC's / Measurement equipment).- Maintain the Emergency on-call schedule for several teams.- Coöperate with several departments: IT / Purchase / Development, extern Trescal.Software tools knowledge:- All of Microsoft Office Applications- Linux (SentOS / Ubuntu)- UNIX (HP-UX)- SQL / ksh- etc. Show less

2002 - 2007 (Lucent Technologies)Department: Technical Support Services (ONG)Function: Product Support EngineerPerforming Global (worldwide) Technical Product Support for SDH Multiplex Systems and Management Systems on Tier3 level.Tasks consist of:- Assistance Request Management (ARM), i.e. ticket handling including 24x7 emergency support (Tier3).- New Product Introduction (NPI), pre-GA (General Available) Hardware and Software Testing.- Installation Management… Show more 2002 - 2007 (Lucent Technologies)Department: Technical Support Services (ONG)Function: Product Support EngineerPerforming Global (worldwide) Technical Product Support for SDH Multiplex Systems and Management Systems on Tier3 level.Tasks consist of:- Assistance Request Management (ARM), i.e. ticket handling including 24x7 emergency support (Tier3).- New Product Introduction (NPI), pre-GA (General Available) Hardware and Software Testing.- Installation Management Systems (HP-UX based).- Maintain the Test-LAB environment. Show less

1998-2002 (Lucent Technologies)Dep: Customet Technical Support (ONG)Function: Lab Support EngineerManager Test-LAB environment (planning, inventory, documentation, software, configuration, installation), supporting the team.Additionally, in 2002:I have coördinated the Test-LAB re-location from Huizen to Hilversum and created the technical and logical implemantation plan for the new LAB environment.1994-98 (AT&T/Lucent Technologies)Departmens: Service &… Show more 1998-2002 (Lucent Technologies)Dep: Customet Technical Support (ONG)Function: Lab Support EngineerManager Test-LAB environment (planning, inventory, documentation, software, configuration, installation), supporting the team.Additionally, in 2002:I have coördinated the Test-LAB re-location from Huizen to Hilversum and created the technical and logical implemantation plan for the new LAB environment.1994-98 (AT&T/Lucent Technologies)Departmens: Service & Repair CentreFunction: Product/Support Engineer1993-94 (AT&T)Dep: Manufacturing Circuit Pack shopFunction: Off Line Analyze & Repair EngineerInvestigate, analyze and repair of failed SDH-Units.1991-93 (AT&T)Dep: Manufacturing Engineering (Test process)Function: Component EngineerCreate/purchase testvectors for digital components to be used at the Teradyne In Circuit Tester.1983-91 (Philips/APT/AT&T)Dep: Manufacturing Engineering (Product)Function: Product EngineerDevelopment and testing of testequipment for new transmission products.1982-83 (Philips)Dep: Beproevings TransmissieFunction: TesterTest, adjust and repair of digital products. Show less