Ellen Geer, Mba Email & Phone Number

United States

• Consistently exceed quarterly and annual Retention goals• Proactively engage clients with insight-driven content to foster meaningful relationships• Define and evolve renewal strategy in alignment with company priorities• Drive multi-year renewals with expansion, reducing annual administrative burden and ensuring long-term revenue stability• Build and nurture executive partnerships across established clients, collaborating with cross-functional partners to identify risk trends• Drive product adoption and identify up-sell opportunities to expand HireVue's footprint within existing customer accounts• Assist with overall retention plan, forecasting and reporting• Conduct recurring risk mitigation meetings with revenue Leaders at HireVue, working directly with Legal, Finance, and Sales Operations on renewal execution and risk management • Work with CSDs to showcase value realization for the customerLegal, Finance, and Sales Operations on renewal execution and risk management • Consistently evolve renewal strategy to ensure attainment to key initiatives and goals set

United States

• Successfully managed $10M SMB/MM portfolio of over 650 high-value global accounts (US, EMEA, APAC) focused on renewal negotiations and account growth and expansion, surpassing revenue targets by over 10% in the first month amidst elevated churn rates across all segments due to continued market pressures • Implemented strategic upselling techniques, value propositions for feature expansion, and successfully facilitated a full contract overhaul to senior executives, including new multi-year contract options with annual increase inclusions and auto-renewal clauses, guaranteeing YOY reduction in churn by over 35% and increased ARR by over 9%• Worked with CS management to enhance client on-boarding, providing new digitally-linked user guide for a streamlined account setup and revised emails based on customer feedback and internal data analysis to improve engagement for a more tailored, personalized experience, leading to an over 20% increase in engagement • Served as a liaison, fostering long-term relationships with C-suite/senior executives as a trusted advisor and strategic partner across multiple segments and service industry types • Tracked customer data in Salesforce by maintaining a meticulous record of all interactions and activities, facilitating effective reporting and informed decision-making

United States

• Surpassed Q2 and Q4 quota goals by over 10%, achieving 100% to annual quota among market challenges• Contributed over $300k in annual sales and over 40% of overall revenue retention in FY2022 • Identified opportunities within existing accounts through account expansion, navigating acquisitions and buy-out scenarios, resulting in a 10% success rate in customer reacquistion of accounts and resulting in an over 80% retention rate (versus a company average of 55%)• Developed and executed sales penetration plans to increase ARR by targeting violations in customer terms of service, such as shared accounts identified through internal reporting and data analysis, leading to mid-contract account expansion mid-contract over 15% • Conducted regular customer reviews, providing date-driven insights and recommendations through client presentations to maximize ROI and value of offerings, anticipating risk and facilitating prompt, tailored resolutions • Orchestrated the successful delivery of services and supplied customers with information regarding operational performance serving as a champion for customer satisfaction and loyalty as well as seamless execution on deliverables with a comprehensive timeline and plan customized at each scheduled update

Charlotte, North Carolina, United States

• Early member of the Codility growth and retention management segment, impacting newly outlined pricing and licensing and renewals processes • Tasked with a minimum 10% YOY increase in ARR by orchestrating full commercial management for a dynamic portfolio of 250+ clients valued at $5M, including renewal, upselling, and cross-selling initiatives• Maintained an over 85% retention rate versus a company-wide average retention rate prior of 70% • Increased upsell revenue by identifying and capitalizing on expansion opportunities to grow my portfolio by 5%+• Improved contract compliance by overseeing the end-to-end management of contractual documentation, spearheading a friction-less auto-renewal process and term revision, approved in late FY2022• Developed a comprehensive tracking and reporting system for down sells, churn rates, and anticipated wins, submitting quarterly financial analyses that provided insights into portfolio performance

Huntersville, North Carolina, United States

• Managed and negotiated a robust portfolio of over 600 contracts across AMTdirect and NetFacilities platforms, valued at $13M+, an impressive 50 clients per month with an average NRR of $125k• Mitigated down-sell, balanced with upsell initiatives alongside the CEO and CRO, adjusting price strategies and implementing a revised risk-management approach, resulting in a stellar 97% renewal rate, displaying sales expertise in achieving $600k in upsell revenue, doubling the total sales of the current pre-sales team • Introduced auto-renewal and multi-year contract terms in conjunction with the CSO, CFO, and CEO, providing the revenue stream over a span of up to 5 years to facilitate successful sale to MRI• Streamlined billing processes and maintained financial accuracy as the Administrator for NetSuite records, ensuring company-wide data integrity and accurate creation of quotes and sales orders for billing purposes• Improved forecast accuracy by maintaining a dynamic rolling forecast of recurring revenue and projected Annual Contract Values, providing critical insights for financial and strategic decision-making

Cornelius, North Carolina, United States

• Managed a $20M portfolio on Hiab ProCare, a comprehensive service and support package offered, coordinating the daily maintenance, marketing material, proposal creation, invoicing, and strategic customer account management• Enhanced operational efficiency by over 50%, streamlining maintenance changes, updates, additions, and removals for an extensive portfolio of over 8000 units owned by nationally recognized Enterprise-level clients • Prepared and presented to top-level executives and decision makers, analyzing company data and providing detailed reporting and related recommendations to maximize sales, increase ROI, and reduce maintenance costs • Increased sales and customer retention by via Salesforce data analysis to provide valuable insights for key customers that maximized company growth opportunities and identifying Hiab as the industry leader in product and service • Streamlined the on-boarding process for dispatchers, district managers, customer service representatives, and Regional Sales Specialists on ProCare practices and procedures, providing in-person training and breakout sessions• Directly advised in the revision of ProCare pricing, introducing discounts to promote faster sale closures

Charlotte, North Carolina Area

• Co-managed 75+ Nielsen-designated marketing areas, spanning over 250 Meineke locations nationwide • Tracked and controlled market financials, managing budgets quarterly • Oversaw grand openings, including training, costing, and plan executions • Designed and fulfilled all point-of-purchase material for 850+ locations • Analyzed profitability models to adapt the roadside assistance program to include a free towing to Meineke Rewards • Managed creative and project timelines with local and out-of-state vendors• Managed negotiations on pricing with third party vendors, such as creative materials, mailing contracts, and roadside assistance national coverage

Charlotte, North Carolina Area

• Maximized upsell opportunities, increasing monthly/annual revenue as a ranked top sales professional, leading in pack and ship percentages district-wide • Consulted with clients to understand their product needs, deadlines, product quality expectations, and recommend products/enhancements, providing an on-time completion rate of over 95%• Lead store in total pack and ship orders and shipping upsells • Identified as future manager and enrolled in FedEx’s leadership program• Recognized for outstanding work and customer service (Beacon Awards)

Rock Hill, Sc

• Received a promotion from FT sales floor to department manager/MOD within first 2 years• Top sales in the district, consecutively • Top new product sales for the region

Master Of Business Administration (Mba), Marketing

Activities and Societies: Masters of Business Administration Association, American Marketing Association (Charlotte and Winthrop)

Bachelor Of Science (Bs): College Of Arts And Sciences, Integrated Marketing Communications/Art (Graphic Design)

Activities and Societies: Johnsonian columnist