Evi Gentil Email & Phone Number

Guadalajara, Jal., Mx

Zapopan, Jalisco, Mexico

Activities: 4 years of experience as a specialist in terrestrial logistics monitoring for the US. U.S. responsible for monitoring shipments, recovering units, and solving problems such as delays or delivery exceptions. Mange to use tools like Microsoft Office 365, 8x8, Salesforce among others and tracking platforms, ensuring strong relationships with carriers and drivers to maintain efficiency throughout the transport process.

Guadalajara, Jalisco, Mexico

•Bilingual customer service for Amazon Logistics (SDS) and driver assistance.•Promoted to instructor after 8 months, training teams of 10-25 people.•Support for supervisors and decision-making to meet KPIs.•Use of tools such as Google Maps, Excel, and Amazon platforms.•Performed roles as floor support, coach assistant, and supervisor assistant.•Focused on teamwork, respect, and empathy.

Guadalajara, Jalisco, Mexico

•Interaction with customers to identify needs and offer suitable products.•Negotiation to meet sales targets and promote tools.•Inventory management and merchandise control.•Theft prevention and customer support, resolving issues.•Achievement of sales targets measured by KPIs.