Michael Eggiman-Ketter Email & Phone Number

Richmond Hill On Canada

Gta

Provide quality designs and implementations in fast moving environments. Experience in the entire software development life cycle.

Thornhill On Canada

Collaborated with architecture, product management and other teams in a global multi-site environment to provide architecture and design for a highly scaleable enterprise solution.- Provided architecture and design that used WebRTC as a screen sharing solution that included browser and mobile clients.- Provided architecture and design for search functionality of backend storage including REST API for search consumers.- Designed and implemented test drivers using JavaScript.-… Show more Collaborated with architecture, product management and other teams in a global multi-site environment to provide architecture and design for a highly scaleable enterprise solution.- Provided architecture and design that used WebRTC as a screen sharing solution that included browser and mobile clients.- Provided architecture and design for search functionality of backend storage including REST API for search consumers.- Designed and implemented test drivers using JavaScript.- Interacted on a continuous basis with test and development to ensure a quality product.- Provided feedback on design and architecture for other areas.- Provided architectural guidance for remote sustaining team for legacy product.- Reviewed test strategies and plans. Show less

Thornhill On Canada

Lead team of sustaining developers for contact center product and various other legacy products. Worked on moving sustaining to an agile style. Provided training and guidance to new sustaining team from different site in 2010.- Interacted with support organisation to provide guidance on trouble shooting for difficult problems.- Provided development representation in customer and executive meetings for focal accounts.- Contributed improvements to process and sustaining… Show more Lead team of sustaining developers for contact center product and various other legacy products. Worked on moving sustaining to an agile style. Provided training and guidance to new sustaining team from different site in 2010.- Interacted with support organisation to provide guidance on trouble shooting for difficult problems.- Provided development representation in customer and executive meetings for focal accounts.- Contributed improvements to process and sustaining development procedures.- Provided mentoring for other sustaining team members.- Fixed issues in products under high pressure situations.- Provided expertise in all aspects of the sustaining products to find solutions for difficult problems that included things such as multithreading issues and network issues.- Reviewed test strategies and plans.- Reviewed load test results. Show less

Thornhill On Canada

Worked in an architecture team that provided architecture and design for a contact center solution. Interacted with product management to provide an architecture and design for new features. Reviewed other architects' architecture and design documentation. Interacted with test and development to ensure quality product.- Release architect for next version of product that included many new multi-media features.- Provided assistance to support due to breadth of knowledge of product.

Thornhill On Canada

Provided quality designs and implementations from the initial creation of various products through multiple versions. Worked on multithreaded real-time client/server applications. Applications were developed using C++, C, Visual Basic and Java. - Developed various portions of a multi-threaded C++ contact center application including a proprietary framework that provided TCP/IP and interprocess communications and telephony integration via CSTA.- Provided design and implementation… Show more Provided quality designs and implementations from the initial creation of various products through multiple versions. Worked on multithreaded real-time client/server applications. Applications were developed using C++, C, Visual Basic and Java. - Developed various portions of a multi-threaded C++ contact center application including a proprietary framework that provided TCP/IP and interprocess communications and telephony integration via CSTA.- Provided design and implementation for C based IVR API that was used to integrate with Intervoice IVRs.- Designed and developed a new product line that integrated with the main product. Show less

Bachelor Of Science (Bsc), Physics With Minor In Computer Science

Bachelor Of Education (Bed), Intermediate And Senior Mathematics And Computer Science