Egidio Serri Email & Phone Number

Rio Claro, Sp, Br

Rio Claro, São Paulo, Brazil

Since 2021, I have been leading the Education department at Magis5, an innovative automation platform focused on e-commerce and marketplaces. My role includes developing corporate training programs, empowering teams and clients, and creating educational strategies aligned with business objectives. I focus on transforming data into actionable insights, fostering continuous learning and operational efficiency. Additionally, I am responsible for strategic initiatives that drive professional and organizational growth, utilizing modern methodologies such as microlearning, gamification, and hybrid training approaches.

Rio Claro, São Paulo, Brazil

• Kick off implementation projects;• Implements solutions (modules), configurations and parameterizations in the management system (ERP);• Configures and parameterizes the user's marketplace platforms;• Reproduces the processes on the user's system;• Verifies performance after deployment;• Conducts training on the functionalities implemented for users;• Executes the implementation script according to schedule;• Execution/Creation of scripts to query SQL databases;• Query third-party API's

Rio Claro, São Paulo, Brazil

Rio Claro, São Paulo, Brazil

In 2023, I founded Instituto Ecommerce, an initiative dedicated to sharing knowledge, strategies, and practical insights to empower professionals and entrepreneurs in the e-commerce and marketplace ecosystem. As the founder, I lead the development of educational content, events, and mentorship programs aimed at optimizing operations, expanding businesses, and driving results. With a data-driven and technology-focused approach, the Institute fosters the transformation of small and large businesses, connecting people with strategic solutions to promote sustainable growth in the industry.

The GLA offers a robust platform with all the necessary content to support and empower the daily activities of professionals who are crucial to the growth of companies. With classes, benchmarks from the leading market references, and interaction with professionals who are on the same development path, being a member of the community guarantees access to unique opportunities for learning, growth, and networking.Among the many contents available to members are Data Growth, Product-Led Growth, and Growth Fundamentals, just a few of the valuable resources that GLA provides.

Alfenas, Minas Gerais, Brazil

At Atenas Assessoria, I was responsible for improving existing processes, ensuring greater efficiency in administrative operations. I managed relationships with suppliers and clients, conducting negotiations and quotes strategically. Additionally, I oversaw employee time tracking and handled the posting of invoices in the ERP SENIOR system, ensuring accuracy in financial records. My role also included monitoring the institution's social media to strengthen its digital presence, as well as managing purchases and inventory administration, contributing to operational and organizational balance.

Machado, Brazil

At Instituto Mix de Profissões, I worked as a Pedagogical Coordinator, being responsible for BI studies to enhance existing goals and for creating and optimizing pedagogical and administrative processes. I managed teachers and monitors, focusing on improving the educational process. In the financial area, I oversaw payroll, payments, and administrative costs, ensuring the financial balance of the unit. I handled relationships with suppliers and clients, including attending to satisfied and dissatisfied customers, aiming to prevent cancellations and improve the offered courses. Additionally, I managed overdue clients, renegotiating contracts and working on customer retention.My responsibilities included hiring and onboarding new employees, as well as updating and correcting contracts in the ERP (Franchise Management System). In digital marketing, I organized and developed the institution's Inbound Marketing project, contributing to the production and publication of content on social media platforms such as Facebook and Instagram, reviewing materials, and applying SEO techniques. I managed Facebook Ads and Instagram Ads campaigns, handling creation, maintenance, and result analysis with a focus on conversion. Furthermore, I was responsible for monitoring the institution's social media, strengthening its digital presence and engagement.

Alfenas, Brazil

As Pedagogical Coordinator at Instituto Mix de Profissões in Alfenas, I took on additional roles as commercial, financial, and administrative manager. I was responsible for BI studies to improve existing goals and for creating and optimizing pedagogical and administrative processes. I managed teachers and monitors, focusing on continuous improvement of the educational process, and oversaw the unit's financial operations, including payroll, accounts payable, and administrative costs. I maintained active relationships with suppliers and clients, providing support to prevent cancellations and improve the offered courses, as well as negotiating with overdue clients.I was also responsible for hiring and onboarding new employees, as well as updating and correcting contracts in the ERP (Franchise Management System). Alongside the team, we successfully reduced the unit's default rate by over 43%, making it the franchise with the lowest default rate in Minas Gerais. Additionally, we increased customer satisfaction by over 50%, strengthening the unit's image and performance.

Alfenas, Brazil

At Unifi do Brasil Ltda, I worked as an Administrative Assistant, being responsible for organizing the administrative area and improving the machine labeling process, ensuring greater efficiency and standardization. Additionally, I managed the creation and maintenance of machine labels, adhering to operational standards. I handled reservations for warehouse shipments and purchase requisitions using the SAP Business system, optimizing the flow of materials and supplies.I also played an active role in the creation and improvement of processes for the implementation of ISO 9001, contributing to the certification and continuous improvement of the company's internal processes.

Alfenas, Brazil

At Paulineris Transportes, I worked as an Administrative Assistant, taking on responsibilities in the Research and Development area, contributing to the continuous improvement of the company's processes. I performed cargo tracking using the company's proprietary ERP system, ensuring efficient load monitoring. I was responsible for issuing Invoices (NF) and Electronic Transport Documents (CTe), as well as attending to and receiving freight payments from customers.I also provided support to outsourced partners and drivers, facilitating logistics operations. In customer relations, I handled negotiations and attended to dissatisfied clients, resolving their issues and reinforcing the quality of the services provided.

Curso Superior De Tecnologia (Cst), Marketing

Bacharelado (Trancado), Economy, Incomplete