Erin Giles Email & Phone Number

• Oversee the ticket operations for all SUM events, including the Mexico US Tour, Copa America 2024, Concacaf Gold Cup, Concacaf Nations League Finals, MLS All-Star Game, MLS Cup, Campeones Cup, etc. totaling over 50 matches per year with over two million total fans in attendance (2024)• Monitor sales for all SUM controlled soccer matches via TM1 and Amplify and update data dashboards to easily assess sales based on price level or inventory remaining daily• Circulate daily sales and… Show more • Oversee the ticket operations for all SUM events, including the Mexico US Tour, Copa America 2024, Concacaf Gold Cup, Concacaf Nations League Finals, MLS All-Star Game, MLS Cup, Campeones Cup, etc. totaling over 50 matches per year with over two million total fans in attendance (2024)• Monitor sales for all SUM controlled soccer matches via TM1 and Amplify and update data dashboards to easily assess sales based on price level or inventory remaining daily• Circulate daily sales and financial information with the internal SUM team and executives including comparisons to previous matches, traffic trends and sales by location analysis• Manage all internal inventory and allocate tickets to teams, players, internal departments, sponsors, broadcasting, media trade, etc. on a per game basis; Upwards of 220,000 tickets managed internally (2024)• Analyze historical data from previous matches in the same/similar markets to advise on pricing and inventory availability• Serve as the main point of contact for the NFL, MLS and Stadium Box Offices throughout the manifest build, presale, on-sale, and event day to ensure a successful match, both attendance-wise and financially• Align with supporters groups across the country and internationally to build supporters sections at every match under qualifiers and discreet links to ensure protected purchasing• Elevate match exposure by partnering with brokers to integrate inventory on the secondary market and receive buyer data• Collaborate daily with the marketing team to assess sales and traffic to primary and secondary ticketing platforms and marketing/promotion plans going forward• Implement the transitioning of paper tickets to mobile for all SUM international events, MLS All Star and MLS Cup; including sponsors, supporters groups and internal department comps in 2019, and the transition to mobile ticketing for all fans in attendance in 2021• Prepare and organize will call and box offices for all SUM events Show less

New York, United States

New York, New York

Greater Philadelphia Area

• Manage the building of events in Archtics for special events at Lincoln Financial Field including U2, Kenny Chesney, Taylor Swift, Army-Navy, CONCACAF Gold Cup, Temple Football and Ed Sheeran• Create seasons and events in Archtics including setting up all ticket holds, scaling, designing ticketing templates, and developing price codes for all price levels• Process internal and external orders for all special events at Lincoln Financial Field• Facilitate ticket preparations for NFC… Show more • Manage the building of events in Archtics for special events at Lincoln Financial Field including U2, Kenny Chesney, Taylor Swift, Army-Navy, CONCACAF Gold Cup, Temple Football and Ed Sheeran• Create seasons and events in Archtics including setting up all ticket holds, scaling, designing ticketing templates, and developing price codes for all price levels• Process internal and external orders for all special events at Lincoln Financial Field• Facilitate ticket preparations for NFC Playoffs including allocation, organization and distribution of tickets• Aid Ticket Operations Managers to plan, coordinate, and execute the Super Bowl LII ticketing process for front office staff, players, and season ticket member lottery winners• Oversee 7-15 academic interns, including training, day to day, and providing information regarding presales and on-sales for all events• Maintain updated scan reports through Ticketmaster Fan User• Coordinate part time staff on event days and assist with ticketing issues• Provide customer service to all event day ticketing and guest service related issues• Assist the Ticket Operations Managers in executing tasks leading up to and during all Philadelphia Eagles games• Prepare and organize will call and box offices for all events at Lincoln Financial Field Show less

Greater Philadelphia Area

• Assisted with incoming calls and emails to the Ticket Office and Guest Services lines and sold tickets at ticket windows using Ticketmaster Host• First to work jointly with the NFL as the host city to highlight season ticket members and broadcast efforts, as well as customer service initiatives during all three days• Conducted data entry including, SBL information, customer information, and financial information• Organized and input incoming payments, including tracking and… Show more • Assisted with incoming calls and emails to the Ticket Office and Guest Services lines and sold tickets at ticket windows using Ticketmaster Host• First to work jointly with the NFL as the host city to highlight season ticket members and broadcast efforts, as well as customer service initiatives during all three days• Conducted data entry including, SBL information, customer information, and financial information• Organized and input incoming payments, including tracking and creating batches and financial reports• Managed and maintained customer and season ticket member reports and account updates through Archtics Show less

•Assured complete satisfaction of VIP clients through advance preparations, coordination of day of show activities, onsite customer service, and post event evaluations•Maintained updated social media accounts to increase awareness of concert events and attract customers •Assisted with recruitment of new VIP clients on event days•Conducted essential administrative duties including processing ticket orders and mailings, facilitating seat upgrades, and keeping client contact… Show more •Assured complete satisfaction of VIP clients through advance preparations, coordination of day of show activities, onsite customer service, and post event evaluations•Maintained updated social media accounts to increase awareness of concert events and attract customers •Assisted with recruitment of new VIP clients on event days•Conducted essential administrative duties including processing ticket orders and mailings, facilitating seat upgrades, and keeping client contact information current Show less

Camden, Nj

• Assisted the clubhouse manager in the clubhouse, locker rooms, coaches offices, umpire’s room and laundry area• Handled food and beverage preparation for home and visiting teams• Facilitated game day operations

Eatontown Nj

• Planned, coordinated and executed events – Oversaw the planning and execution of logistics and operations for private meetings, conferences and annual holiday events• Selected all of the event operations; the facility selection, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements• Managed budgets of up to $20,000, for up to 300 attendees

• Processed transactions efficiently and maintained an accurate cash drawer.• Balanced all transactions at the end of a shift for cash reconciliation.• Provided prompt, accurate service to over 300 customers per shift ensuring guest satisfaction.