Erin Giles Email & Phone Number

• Oversee the ticket operations for all SUM events, including the Mexico US Tour, Copa America 2024, Concacaf Gold Cup, Concacaf Nations League Finals, MLS All-Star Game, MLS Cup, Campeones Cup, etc. totaling over 50.
• Monitor sales for all SUM controlled soccer matches via TM1 and Amplify and update data dashboards to easily assess sales based on price level or inventory remaining daily
• Circulate daily sales and… Show more
• Circulate daily sales and financial information with the internal SUM team and executives including comparisons to previous matches, traffic trends and sales by location analysis
• Manage all internal inventory and allocate tickets to teams, players, internal departments, sponsors, broadcasting, media trade, etc. on a per game basis; Upwards of 220,000 tickets managed internally (2024)
• Analyze historical data from previous matches in the same/similar markets to advise on pricing and inventory availability

New York, United States

New York, New York

Greater Philadelphia Area

• Manage the building of events in Archtics for special events at Lincoln Financial Field including U2, Kenny Chesney, Taylor Swift, Army-Navy, CONCACAF Gold Cup, Temple Football and Ed Sheeran
• Create seasons and events in Archtics including setting up all ticket holds, scaling, designing ticketing templates, and developing price codes for all price levels
• Process internal and external orders for all special events at Lincoln Financial Field
• Facilitate ticket preparations for NFC… Show more
• Facilitate ticket preparations for NFC Playoffs including allocation, organization and distribution of tickets
• Aid Ticket Operations Managers to plan, coordinate, and execute the Super Bowl LII ticketing process for front office staff, players, and season ticket member lottery winners

Greater Philadelphia Area

• Assisted with incoming calls and emails to the Ticket Office and Guest Services lines and sold tickets at ticket windows using Ticketmaster Host
• First to work jointly with the NFL as the host city to highlight season ticket members and broadcast efforts, as well as customer service initiatives during all three days
• Conducted data entry including, SBL information, customer information, and financial information
• Organized and input incoming payments, including tracking and… Show more
• Organized and input incoming payments, including tracking and creating batches and financial reports
• Managed and maintained customer and season ticket member reports and account updates through Archtics Show less

• Assured complete satisfaction of VIP clients through advance preparations, coordination of day of show activities, onsite customer service, and post event evaluations
• Maintained updated social media accounts to increase awareness of concert events and attract customers
• Assisted with recruitment of new VIP clients on event days
• Conducted essential administrative duties including processing ticket orders and mailings, facilitating seat upgrades, and keeping client contact… Show more
• Conducted essential administrative duties including processing ticket orders and mailings, facilitating seat upgrades, and keeping client contact information current Show less

Camden, NJ

• Assisted the clubhouse manager in the clubhouse, locker rooms, coaches offices, umpire’s room and laundry area
• Handled food and beverage preparation for home and visiting teams
• Facilitated game day operations

Eatontown NJ

• Planned, coordinated and executed events – Oversaw the planning and execution of logistics and operations for private meetings, conferences and annual holiday events
• Selected all of the event operations; the facility selection, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements
• Managed budgets of up to $20,000, for up to 300 attendees

• Processed transactions efficiently and maintained an accurate cash drawer.
• Balanced all transactions at the end of a shift for cash reconciliation.
• Provided prompt, accurate service to over 300 customers per shift ensuring guest satisfaction.