Hey! Thanks for visiting my profile. As an aspiring professional seeking an entry-level position in the tech industry, I am eager to leverage my passion for technology and my solid foundation in customer service. With 2 years of experience in the customer service field, I have honed my interpersonal and problem-solving skills, ensuring exceptional customer satisfaction and maintaining strong client relationships.During my time in customer service, I developed a keen ability to understand and address customer needs promptly and effectively. I am skilled in actively listening to customers, identifying their concerns, and providing appropriate solutions. My experience has taught me the value of patience, empathy, and clear communication when resolving issues, resulting in positive customer experiences and increased customer loyalty.Recognizing the rapid growth and innovation in the tech industry, I have dedicated myself to acquiring relevant technical knowledge and skills. I have actively pursued online courses, workshops, and self-study to expand my understanding of programming languages, data analysis, and emerging technologies. This dedication has equipped me with a strong foundation in technology and a desire to contribute to the dynamic and evolving landscape of the tech industry.As an enthusiastic and adaptable individual, I am excited to apply my customer service expertise alongside my growing technical aptitude to make a meaningful impact in the tech industry. I am confident that my strong work ethic, commitment to continuous learning, and ability to thrive in fast-paced environments will allow me to excel in an entry-level role.I am actively seeking opportunities to contribute my skills and passion to a tech company that fosters innovation, collaboration, and professional growth. Let's connect and explore how my unique blend of customer service experience and enthusiasm for technology can benefit your organization and drive its success in this digital era.
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Lead Luxury Fragrance SpecialistL'OréalMobile, Al, Us -
Couture Lead Beauty Specialist- Prada & Valentino Beauty And FragrancesL'Oréal Sep 2023 - PresentAlabama, United StatesIn my current role as a Lead Beauty Specialist, I play a pivotal role in supporting the Account Executive or Assisted Sell Account Executive for Prada & Valentino Beauty and Fragrances. My primary responsibility is to drive sales by serving as the category/brand expert in Cosmetics for assigned stores/brands, elevating the store experience through extensive product knowledge, and fostering best-in-class customer service.Key Responsibilities:Sales Strategy and Execution:Collaborate with store partners to ensure consistent store execution.Devise and lead the execution of Beauty events to enhance sales and promote continuous learning.Analyze business results to identify and act on sales-driving opportunities.Communication and Collaboration:Effectively communicate priorities, strategies, and directions to Division and store teams.Lead and actively participate in event execution, including corporate, promotional, vendor launch events, and virtual events.Store Visits and Training:Prepare for, actively participate in, and follow up on store visits and pre-season planning meetings.Support the onboarding of new Beauty Advisors, reinforcing and monitoring engagement and completion of education requirements.Operational Management:Product Launch and Sales Activities:Provide operational support for product launches, events, and in-store sales activities.Monitor the cleanliness of counter stock and display units.Merchandising Standards:Promote adherence to merchandising standards.Communicate stock needs/concerns and identify inventory opportunities.Training and Development:Coaching and Development:Coach Beauty Advisors and Retail Support Specialists to increase sales and fulfill responsibilities.Facilitate training on maximizing productivity, selling skills, and customer service for Beauty Advisors and Retail Support Specialists. -
Customer Service RepresentativeSutherland Global Service Limited Feb 2014 - Oct 2016Remote
Elisabeth Giles Education Details
Frequently Asked Questions about Elisabeth Giles
What company does Elisabeth Giles work for?
Elisabeth Giles works for L'oréal
What is Elisabeth Giles's role at the current company?
Elisabeth Giles's current role is Lead Luxury Fragrance Specialist.
What schools did Elisabeth Giles attend?
Elisabeth Giles attended Coursecareers, Trailhead By Salesforce.
Who are Elisabeth Giles's colleagues?
Elisabeth Giles's colleagues are Soledad Stelzer, Karen Petrecca, Sulbha Arora, Tripti Gambhir, Minahil M, Alejandra Santana, Anne Specht.
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Elisabeth Giles
Middletown, Oh -
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Elisabeth Giles
United States -
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