- Performing a full range of managerial responsibilities such as coaching, managing and developing employees, interviewing, hiring, etc.- Regular communication with the team, such as 1-1 meetings, team meetings etc.- Coaching and assisting all employees with problem solving, team/personal issues etc.- Ensuring employee contributions and potential growth- Supporting continuous improvements- Fostering process excellence and risk management culture

- Organizing, coordinating and controling team members workload - Ensuring deadlines are met - Analysing and initiating systems and processes improvements - Participating in team’s daily work - Taking part in the Back Office process projects - Collaborating with stakeholders and providing quality and timely services

- Assisting sales-persons and customers - providing advices, assisting in finding the solutions for problems;- Collecting, analyzing and entering data;- Health insurances’ administration - the establishment of new health insurance policies, periodic changes, communication with other companies;- Making payments;- Communication with clients and colleagues via email.