Ed Glover Email and Phone Number

Work with Supply Chain Screen and Clean vendors and Manufacturers on a variety of triple play product CPEs for Verizon FIOS Quality Assurance supporting Process development, or process enhancements for screen and clean of CPEs such as Routers, Settops, and Optical Networking Termination gear, Gage R&R studies, Process Capability Studies, and data analysis for trending of products being processed by our partners

Managing the deployment of ZTE LTE (3G/4G), and CDMA Cellular Networks, GPON Access products, and DWDM Transport Architectures in several key accounts on East Coast and Mid West. Also supported the expansion of IPTV and TVE Networks. Providing technical and programmatic guidance as well as product development support to ZTE for US Market. Act as Laisson between Chinese Engineering Pre and Post Sales and the customer to improve the customer experience, and help drive highest quality into our products for US market.

Responsible for Carrier Ethernet deployment Playbook development targeting Metro Ethernet Edge Gateways deployments in various Business Services Markets (regions). Responsible for budget, resource planning, and deployment guideline generation long term. Support MEF deployment initiatives determined by the regional Market and Corp Strategic Business Services SMT.

Responsible for Deployment of new Turnkey STB repair centers from planning through signoff from OEM suppliers. Previously assigned to AT&T Program team working with field problem resolution Motorola and Cisco Ip STB Troubleshooting process, and technical issues with customers, and reverse logistics for repair area, and repair metrics improvement. Providing Project to customer for resolving field issues impacting key metrics

Responsible for new product introduction into repair centers worldwide. Developed detailed program, project plans, and project methodology for delivering project from development through implementation, and sign-off for all Homes CPE products worldwide. Managed ore group of Repair Engineers and PM team. Left this position in April 2011 to take another postion in CTDI.

• Managed team of goto market service & engineering personnel targeting turn-key services for Verizon digital video overlay solutions (FIOS) and Systems Integration Services of Broadcast Digital Video, IPPV, and VOD. • Managed Triage team for system problems, started Integrated Configuration & Control Board for delivery of new products into final test labs exiting SW/HW development, then onto regional deployment and final acceptance by Verizon.• Managed Risk of critical contract deliverables. • Tracked all program milestones, timelines, and actions items across operations, engineering, and professional services.• Lab acceptance of all systems and subsystems by final test Labs planned for deployment into FIOS video overlay network nationwide.• Responsible for support and new product introduction acceptance of Digital Video Overlay program Digital Video Roadmap for IP products, digital transport (SONET), ad insertion, conditional access, MPEG 2 and 4 encoding/multiplexing and 3rd party digital video products.  Cloud based VOD deployment from Initial setup to Ingest (Pitch/Catch) current and next titles & OLES encryption out to local VHO offices Launch & deployment management and onsite support programs for FOA. Drive support levels to meet customer expectations and contract deliverables. Best principles and practices deployment & operations Methods and Procedures oversight.

• Created business strategy and marketed new business entity to cable operators throughout US and Asia. • Expanded new communications services programs to North America, Asia Pacific, Europe, Middle East, and Latin America. • Developed systems engineering requirements for a “health check” monitoring system, which would automate troubleshooting on conditional access systems and DTV systems architectures from settop through headend, and CAS.• Responsible for support and development of all proposals generated for: Systems Integration of DVB and ATSC Digital TV worldwide through our Digital Media System Engineering group. Launch Management, Integration, and on site support programs. Best Principles and Practices Training programs. Service Maintenance Agreements. Worked on and help lead FIOS Proposal development team

• Created the Fee based services organization (PSMG) within Motorola Central Services Strategic Business Unit.• Identified life cycle process and brought in key programs during various cycles of process.• Established efficient internal cross-sector relationships with key partners in Sales, Strategic Business Units, and Wireless and Radio groups toward integration of common modem product base• Identified potential professional services based companies for acquisitions and mergers group in Motorola Enterprise Business Development Group.• Managed Deployment of first VOIP circuit switched system in AT&T Denver

• Developed National to Local Control conditional access migration program. • Developed migration process and procedures for large-scale Cable TV customer conversions in the field. This was the first program developed as fee based service which eventually became the cornerstone of PSMG group.• Managed eighteen remote Project Engineers for deploying DTV, Voice, and Data• Responsible for cost controls of group, revenue growth, proposal & budgeting, and forecasting.

Developed and directed activity of 12 Analog Field Service Engineers in support of Digital TV and conditional access product deployments which included Headend In the Sky (HITS) Head ends, Local control Head end, ATSC Encoders, Multiplexers, Demuliplexers, Satellite Integrated Receiver De-scramblers, DTV Cherry Pickers (Terayon), Return Path demodulators, ROuters, Switches for Conditional Access, CMTS gear, DAC6000, RADD6000, and KLS in support of Digital Settop deployments DCT1000 through DCT5000s)

Held various support position for troubleshooting Headend and Data networks (analog), and conditional access systems such as AH4, AH4E, ACC2000. Performed system timings for RF and TNA legs in analog networks for datapath in support of out of band data carrier to settops. Specialized in Sync Suppression scrambling, Analog modulators, processors, encoders, and Music Choice Transceivers. Troubleshooting of IPPV event scheduler, billing and other OSS/BSS systems needed for authorizing pay services and subscriber terminals on any CableTV HFC plant