• Applies technical expertise using standard operating and diagnostic protocols to quickly resolve standard to complex system level issues. • Identifies documents and escalates customer issues. • Direct site operations personnel in aggressively troubleshooting hardware/software and maintaining consistent uptime. • Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.• Responsible for sharing all acquired knowledge concerning problem resolution with the Field and, as appropriate, to Customers.• Contributes to centralized problem identification and resolution database.• May assist in problem recreation and failure analysis of systems level issues.• May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.• Communicates effectively to internal and external customers as necessary through a variety of mediums.• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.

• Applies technical expertise using standard operating and diagnostic protocols to quickly resolve standard to complex system level issues. • Identifies documents and escalates customer issues. • Direct site operations personnel in aggressively troubleshooting hardware/software and maintaining consistent uptime. • Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.• Responsible for sharing all acquired knowledge concerning problem resolution with the Field and, as appropriate, to Customers.• Contributes to centralized problem identification and resolution database.• May assist in problem recreation and failure analysis of systems level issues.• May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.• Communicates effectively to internal and external customers as necessary through a variety of mediums.• Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases.

• Manage data centre operations spanning 6000+ servers and the delivery of high- availability systems in a complex Microsoft production environment. • Supervise ticket queue and distribute workload among a team of technicians according to severity level. • Direct site operations personnel in aggressively troubleshooting hardware/software and maintaining consistent uptime. • Plan and coordinate new deployments, including space, power and network resources.• Oversee assets, inventory and compliance.• Install operating systems manually and from network installation programs.• Maintain all hardware/software per MSN Engineering Standard.• Deploy and troubleshoot Compaq/HP and Dell hardware, including firmware.• Primary technician accountable for migration of F5 equipment during a short work window, resulting in little to no downtime for the customer.• * Played a major role in the development, implementation and refinement of site operations policies and procedures, ensuring top-quality support to all Microsoft customers.• * Led the seamless installation of Windows 2003 Editions and Windows 2008 in a large data centre with 6,000+ servers.• * Instrumental in establishing data centre standards for cabling and escalation.• * Effectively trained and mentored site operations staff, broadening their technical skills and facilitating professional development.• * Applied in-depth working knowledge of MSN network front-end, back-end and Microsoft Corporation Network to provision switch ports. • Assigned DIP & VIP addresses for VLANs within data centre for networking environments.• Environment: Windows 2003, Altiris Deployment Solution

• Develop creative direction of all marketing projects.• Find Customer needs to detect new business opportunities.• Design and execute effective emails, postcards, sign up pages and websites.• Design direct mail, email, print and web advertising.• Customer Support.• Manage and prioritize production/workflow to ensure on time and high quality delivery of materials.• Select and manage freelance or employees design staff when necessary.• Update company website design and content.• Set up and maintain manual and digital filing systems for clients in the production database.

• Coordinate and prepared the Backup process for an Organization.• Sizing and designing a storage infrastructure and topology.• Coordinate and provide technical support specific to IT Operations.• Analyzing the customer’s storage requirements. Linking storage technology, manageability, processes, and roles to customer business and technical objectives.• Integrating Storage tools, processes, and people to ensure that a cohesive storage management entity is designed.• Planning the steps necessary to implement the storage solution.• Advising the customer about planning, configuration, and implementation issues regarding the enterprise storage infrastructure to use at the customer’s sites.