Estevan Gonzalez Email & Phone Number

Houston, Tx, Us

Houston, Texas

Sales Operations support for AT&T's largest Authorized Retail Partner - Prime CommunicationsResponsible for supporting Prime's business operations including Supply Chain, Technology, Compliance, Data/Reporting, etc.

Promoted to lead National Staff team of 7 level 2 staffers responsible for process improvement and product management.Spearheaded $2M digital transformation of web app saving 90K total annualized hours by streamlining data sources.Developed Project Management Office (PMO) with 100+ projects supporting an estimated $1.2M+ in savings.Provided strategic direction for Product Roadmap allowing alignment to Field Ops objectives for Network Managers.Assembled cross-functional teams that include legal, labor, finance, operations, and marketing to deliver various projects.

Internally recruited to lead Field Ops incentive platform of 70+ incentive programs for 50K employees with $30M+ budget.Rated Role Model (highest/top 10%) and nominated into Gateway 2 Leadership & Top Talent Development Programs.Saved $3M+ by reducing ~20,000 truck rolls in 2021 in partnership with McKinsey/Kearney advising on program parameters.Build and present executive decks for quarterly SVP/Officer updates. Increased website traffic 50% year over year by restructuring existing incentives & launching adoption campaign. Developed financial forecast models in Excel/SQL that were 95%+ accurate allowing annual budget to be met.

Humble, Texas

Promoted as only Field Ops manager in market into role responsible for leading mobile store of 14 sales managers.Leveraged data insights to drive performance of a bottom 25% team to become a top 25% (115%+ to Quota) within 1 year.

Houston, Texas Area

Front line Field Ops supervisor role for teams of 13-17 Premise techs responsible for installation & repair of AT&T services.Highest rated line manager in group of 8 with awards for Top Quality in 2016 and Top Manager 2017.Rotated into underperforming crews every year (3 times) given proven track record of success in developing teams.Co-developed web app based on gaps in existing tools with 1,000+ daily hits as personal project.

Houston, Texas

Skip level promotion to Chief of Staff Team as direct report to Houston Field Ops Director responsible for data analytics.Awarded 2015 Innovation Award for creating web app which reduced Motor Vehicle Accidents by 20% in Houston Market.

Houston, Texas Area

Installed & repaired of AT&T U-Verse products in both residential & commercial environments.

Houston, Texas, United States

Served as student consultant in multiple experiental learning opportunities.Developed/executed Facebook social media marketing campaign for non-profit Hearing Kids in 6 month engagementRevenue stream optimization for local Houston non-profit SEDES to help drive profitability in 6 months engagement.KeyBank Case Competition 2023/2024: Provided portfolio of solutions to aid KeyBank in the Healthcare sector. Developed solution to leverage Generative AI to grow strategic initiatives of KeyBank. Humana Mays Case Competition: Built and trained Machine Learning model utilizing Python/XGBoost.HSI Battle of the Brains Case Competition: Developed prototype and solution to reduce KPMG’s carbon footprint.

Houston, Texas Area

Repair of Comcast Internet/TV/Phone products in residential homes.

Master Of Business Administration - Mba, 3.9

Activities and Societies: Chief Experience Officer - MBA Society 2022 HSI Battle of the Brains - 3rd place $10,000 prize

Latino Leadership Initiative: Corporate Executive Development Program

The CEDP Program is an innovative, developmental experience for high-performance Latino managers with track records of success.

Full Stack Web Developer Nanodegree

Bachelor'S Degree, Management Information Systems, 3.68

Activities and Societies: Beta Gamma Sigma