Esteban González Jiménez Email & Phone Number

San José, CR

• Consulting company providing marketing, customer experience, and sales process solutions with more than 50 years of experience and over 200 satisfied clients. We diagnose your business's root problems, design a.
• Identifying areas of opportunity by applying diagnostic methodologies to present valuable findings.
• Designing roadmaps to align the efforts and expectations of stakeholders.
• Preparing content and facilitating training and coaching sessions for service and sales advisors.
• Developing tools like suggested dialogues, protocols,desition matrix, and visual guidelines.

Costa Rica

• Selina is one of the world's largest hospitality brands created to address the needs of Millennial and Gen Z travelers. Its portfolio includes more than 150 open or insured properties in 25 countries.
• Develop the sales and growth strategy for a network of 10 different coworking spaces in the main destinations of the country.
• Design a valuable and memorable experience for the client, managing improvement projects in the physical space, increasing the level of service and generating a global community of digital nomads, freelancers and.
• Optimize sales processes through a new sales kit, sales training, opening of new channels, daily review of sales against budget and adaptation of systems.
• Lead collaborations with R&D projects for the implementation of new digital systems and tools.

San Jose, Costa Rica

• Digital and traditional marketing agency specialized in tourism experiences and brands.
• Generate negotiations with other companies through sales meetings and presentations, increasing the number of B2B accounts by 20% versus previous year.
• Design and execute promotional strategies with initiatives such as familiarization trips, webinars, sales agent training, guided tours, discount tactics and promotional packages, achieving an increase of 8% in the B2B.
• Negotiate with international wholesalers for the inclusion on sales catalogs, which increased the presence of the brand in the entire consumer journey and generated negotiations that could represent up to 15% of sales.
• Directed the promotional email team to create and distribute high-quality content, where I implement workflow improvements that tripled the amount of content distributed over previous years and optimized receptiveness.

Guanacaste, Costa Rica

• A company dedicated to real estate development and hotel asset management.
• Provide personalized service to clients from all over the world who demand high-quality experiences, accomplishing a 90% satisfaction level in the evaluations.
• Compose the supplier catalog to increase the number of tours, improve commission margins and guarantee the safety and satisfaction of clients, which simplified the reservation process and increased sales on tours.
• Resolve complex and high-stress situations to protect the company's reputation, ensuring the safety and quality of the guest experience, even in times of high demand.

Escazú, San Jose, Costa Rica

• Branch company of Grupo Promerica dedicated to the development, management, and commercialization of hotel real estate assets.
• Evaluate the financial reports of 8 hotel investments in Latin America, operated by chains such as Marriot and Hilton, to provide observations and recommendations to management.
• Audit contracts and several lease responsibilities to ensure regulatory and corporate compliance.

Master Of Business Administration - Mba, Business, Management, Marketing, And Sustainability, 3.48

Activities and Societies: • INCAE Sustainability Club Director (2021).Awarded peer recognition for the "most likely to save the world".

Licentiate Degree, Business Administration And Management

•“Magna Cum Laude” academic recognition. • Student assistant for the International Office of Ulatina.

Bachelor'S Degree, Tourism, Hotels, And Restaurants

• ICDS Program ambassador - Sustainable Tourism and Local Development • Conclude more than 1,000 hours in professional practices in sales.

High School Diploma