Emma Goode Email & Phone Number

Brunswick East, VIC, AU

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• The Ocado Program is a $500m strategic program for Coles to build two automated customer fulfilment centres in partnership with Ocado. My role within the program was on the Technology, Reporting, Customer Experience.
• Managed the Key Decision Forums for multiple streams from co-ordinating the creation of the meeting packs, capturing the minutes and following up on actions.
• Drafted the Ocado Program updates for the Quarterly Business Review Report based on the updates from weekly status reports, the Delivery Manager would then review.
• Created risks and issues management process and lead regular review sessions with stream leads.
• Created and managed the financial management process for the management of the Technology Stream financials and worked with the stream leads to review actuals, forecasts and investigated any major deviations from the.
• Contributed to the Risks and Issues, Governance and Financial Management Ways of Working document outlining the roles and responsibilities across the Ocado Program.

Melbourne, Victoria, Australia

• FCCP comprises of several sub-domains my focus was as the SPA for the Surveillance and Data & Risk sub-domains with budgets ranging from $10m-$30m per annum.
• Manage the sub-domain finances including working with the Program Manager and Project Managers for resource forecasts and vendor forecasts and challenge any major increases or decreases in run rates. Raise change.
• Manage SOW workflow and other contracts with suppliers from raising the initial sourcing request, to tracking approvals and escalating them if required.
• Set up the tasks in Clarity and created a view within the finance spreadsheet used by FCCP to enable finances to be accurately tracked at a Business Outcome level which was not initially available but was required by.
• Worked with Project Manager and Technology Owner on the Business Outcome Prioritisation Process by assisting with collating the required data and following up on any queries that came out of the Prioritisation meeting
• Ensure the Project data in Clarity was up to date including project governance details, tasks for time recording, risks, issues and change requests and closed out completed projects.

Melbourne, Australia

• The Sanagi Program is responsible for setting MLC Life Insurance up as a stand-alone business separate from NAB, including the infrastructure, technology and support services needed to operate efficiently and serve.
• Manage the Monthly Steering Committees for the program initially there were four Steering Committees, as the program progressed this reduced to one Steering Committee. This required management of the meeting invite.
• Manage the fortnightly meeting with MLC Wealth which was set up to enable MLC Life Insurance to brief their largest client on the Sanagi Program and the impact it would have on their members, this required management.
• Provide Secretariat support to governance meetings between MLC Life Insurance, NAB and Nippon.
• Ensure Release Managers were reviewing and updating the risks and issues on a regular basis and ran the meeting reviewing escalated risks and issues.
• Review the Release Managers and Platform Managers weekly reports to ensure they are well written and consistent and worked with RM’s & PM's to improve the report if quality was lacking.

London, United Kingdom

• SPARC, HMS and VICS are applications within Finance IT, this role involved working with ‘Run the Bank’ (RTB) and ‘Change the Bank’ (CTB) initiatives on these applications and assigning resources to large projects such.
• Responsible for ensuring all resources were fully allocated across projects in the team and ensuring budgets were not being exceeded.
• Responsible for collating all management information on resource utilisation and ensuring correct project bookings were made correctly.
• Updated the budget forecasting system on resource allocations and non-resource expenses.
• Review the Project Manager weekly reports to ensure they are well written and consistent and worked with PM’s to improve the report if quality was lacking.
• Ensure risks and issues are reviewed weekly by the project teams.

London, United Kingdom

• The FSA Finance programme was a strategic programme within Finance IT with resources in London, Hong Kong, China, India and Poland. There are 7 work streams for the programme. Budget for the programme was US$15 million.
• Responsible for tracking the Programme Plan and ensuring Project Managers were providing updates via their MS Project Plans.
• Created process to manage internal and external programme dependencies and managed the process, also created an automated process to create views that could be used in meeting packs.
• Review the Project Manager weekly reports to ensure they are well written and consistent and worked with PM’s to improve the report if quality was lacking.
• Ensure risks and issues are reviewed weekly by the project teams.
• Managed programme resource allocation and resource demand forecast

London, United Kingdom

• ITSO Back Office covered 3 different product areas, Connectivity & Access, Integration and Data Centre, Hosting & Storage, the number of active projects varied from 25–50. Involved working with T-Systems, AT&T, HP.
• Updated the reporting process which previously took 2-3 days to manually update the status of the projects from various reporting tools. I automated it using extracts from the systems and writing macros so the reports.
• Track the budget and actuals for all of the projects and ensure all costs are correct and accruals are submitted and that the reporting systems are updated with the correct forecasts. Raise Purchase Orders and check.
• Attended various status meetings with the Shell Programme Managers, Shell Project Managers and Supplier Programme Managers, took actions from the meetings and tracked progress of the actions. Followed up on issues with.
• The main contact in the team to initiate projects in our project tracking systems and needed to ensure the correct hierarchies and billing details were set up for the projects which varied depending on which business.
• Updated all the quarterly reports for the Back Office projects, they also included details on uptake of services or cost savings made which involved working with various operations teams to gather the data.

London, United Kingdom

• Worked in the End User Computing Product Group. Mainly worked on the Windows 7, PC Sourcing and Office 365 Disaster Recovery Projects. The programme involved global implementations and project teams based in Malaysia.
• Ran the Integrated Messaging Pilot which involved on boarding the pilot users from Africa, South America, Australia, New Zealand, North America, Malaysia and Europe. Gathered feedback from users via virtual workshops.
• Set up the Risks and Issues process to be followed by all projects and programmes within the EUC team including how they were then escalated to the formal escalation meetings attended by Shell and Outsourcing Suppliers.
• Ongoing management of the Risks, Issues and Milestones for all the projects, updated the weekly reporting pack and attended the weekly project management team meetings.
• Prepared the Steering Group PowerPoint packs with some input from the Project Managers. Attended the meetings to take minutes, record actions and then followed up on the progress on the actions.
• Managed the sign off of Stage Gates as the projects progressed. Ensured all relevant documentation was created and approved as per the agreed Project Control Plan from when the project was set up.

• Worked on the Common Lending, Portfolio Management and Global Banking Programmes with budgets of £7-12 million and up to 5 projects in each programme. The programmes were all global and involved implementations in.
• Produced monthly financial reports of internal and external costs for the programme, investigated any variances and ensured programme and projects stayed within budget.
• Raised Purchase Orders and ensued accruals were correctly posted to the projects
• Collated the fortnightly Governance Highlight Report, weekly Programme Delivery Board pack and other ad hoc reporting
• Organised quarterly programme planning meetings and ensured actions were followed up afterwards.
• Created sections of the Programme Management Information pack which provided dashboards for other programme packs as well as detailed information for Project Managers to review finances, milestones and resources.

• The Project Office was responsible for the Reporting and Quality Assurance (QA) of documentation for all IT projects in Wholesale Markets, Treasury & Trading (previously Products & Markets). There are over 100 projects.
• Reviewed project documentation across all stages of the project lifecycle to ensure accuracy and quality and co-ordinated approvals
• Produced weekly financial reports of internal and external costs for all projects
• Produced Monthly Financial Statements for Integration Projects
• Collated project accruals
• Tracked contractor renewals and co-ordinated the approvals

There were two related programmes called the Blueprint Enterprise and Blueprint Oil Programmes.The Blueprint Enterprise Programme is a US$60 million IT programme split between London, UK and Houston, US. Involving the following projects: Core Infrastructure Framework, SAP development and Global Credit and Risk Management and Options Assessment. The.

• Delivery Support was responsible for a portfolio of 16 Programmes of work governed by UKCB Change Management. The combined budget for these Programmes was £40 million for 2006. Delivery Support provided Financial.
• Manage Resource Allocation for Programmes within UKCB Change Management
• Designed and implemented a Resource Request database to track vacant roles
• Managed a team of 5 to design and implement the 'Career Pathways' programme to assist staff within department to manage their career progression
• Implemented new project tracking / reporting tool, including writing training materials and leading training workshops.
• Assisted with documentation review to standardise the documents used by project teams and documented Governance Structure to be followed by UKCB Change Management

• Westpac Banking Corporation is one of the four major banks within Australia and has branches in New Zealand and the Pacific Islands. Westpac’s business includes Business & Consumer Banking, Wealth Management and.
• Interviewed senior managers on the metrics they required in a Balanced Scorecard for the IT department
• Investigated and implemented ways to measure metrics required for Scorecard
• Designed and implemented the Scorecard. Wrote the training material and ran training workshops
• Facilitated workshops to gather requirements for a standard reporting toolset to be used across Westpac. Included scorecarding, multidimensional analysis, querying and standard reporting tools
• Evaluated vendor software products and designed scoring template used by project working group

- Worked as part of a team supporting 9 different systems and was involved in initiatives to tune the systems for cost savings- Answered helpdesk calls from business owners and other IT systems that have interfaces with the systems supported- Investigated ways to fix system bugs and production problems that were discovered- Tested solutions including unit.

Bachelor, Information And Communication Technology, Business Information Systems

Activities and Societies: - Tutor at International House Residence Hall - President International House Residence Association - Treasurer.

Education record