Margin improvement Increasing delivery speedOptimization of operational processesDevelopment and implementation of automation projectsData analysisTeam buildingManaging the freelance recruitment departmentMaintaining daily/weekly/monthly reporting on product quality metrics

AchievementsMonitoring and optimization of key performance indicators such as delivery speed, customer retention (LTV), order profitability (ROI), and quality control.Led a team of 10 full-time employees and over 1000 freelancers, including a product manager, two developers, and a product designer.Directed the development and implementation of a comprehensive workspace for players and clients, including personal dashboards and order boards.Increased profitability by over 10 percentage points annually, achieving a 95% success rate.Integrated 9000 regular players into the company over 3 years.Managed 8000+ monthly orders across 10+ different games, ensuring timely delivery and reducing average delivery time from 60 to 10 minutes.Developed processes that allowed 90% of orders to be completed without direct operational staff involvement.Personnel ManagementLed the recruitment department: Established reliable hiring processes, including landing pages, application forms, and a rigorous verification system.Implemented training programs: Including text and voice interviews, ensuring quality onboarding and retention of new employees.Reporting and BalanceMaintained reporting: Daily/weekly/monthly reporting on 30+ product quality metrics.Balanced: User desires, team resources, plans, and financial indicators.Key ProjectsPersonal dashboard and order board system: Developed and implemented with integrated tags and filters for ease of use.Unique chat system: For player-client communication, unmatched in the market.Auction system: Created to increase order profitability.Young-trusted player system: Implemented to enhance delivery speed and order profitability.Personal Qualities