Egor Kostromin Email & Phone Number

Minsk, Belarus

- management of an international team of 8 people, recruitment and training of new employees. - acceptance of duties from L2 and L3 and their further implementation in L1, interaction with L2, L3, Security teams. - writing scripts in Powershell and solving simple tasks in Python, automation of routine tasks.- monitoring of metrics and notification of engineers on duty, using Grafana, Kibana, Zabbix, CMDB, etc. - interaction with the support of Google, Atlassian, Gitlab and etc. Services usage audit and license control. - implementation of new projects with Service Manager.

Минск, Республика Беларусь

Minsk, Belarus

Tasks:- Service Desk System tickets management; - Incident recording, classification, initial triage;- Solving incoming tickets;- Daily users support of hardware/software issues;- Detection potential trends and liaising with problem management where applicable;- Negotiation with IT service providers; - Cooperation with Procurement in terms of delivery and logistics;- Performing hardware/software inventories and keeping this information actual IT Stock management;- Knowledge Base updates.

Master'S Degree, Telecommunication Systems, Networks And Devices

Activities and Societies: Technical English courses, science conferences.Master programs in BSUIR are individually-tailored and provide.

Engineer'S Degree, Telecommunication

Activities and Societies: English courses, science conferences, public activity.Specialized courses: