Egor Sivkov Email and Phone Number

Sberbank is a biggest financial ecosystem in Russia with more than 4 million B2B clients which develops and provides financial and non-financial services for all stages of business process.Being a part of Sberbank team I led:- Partnership program for AI vendors;- B2B OCR product;- Project to create an AI system for analyzing all veterinary transactions registered in the state monitoring system VetIS;- Stream of AI hypothesis development;- Communication module in a CRM system;- Chatbot and voice Assistant in the B2B сall-сenter.Achievements:- Сreated a system that analyzes more than 10 million veterinary transactions daily and identifies violations of more than $100 million quarterly;- Within half a year launched an affiliate program that attracted more than 10% of market players and generated more than $1 million in additional revenue;- Decreased the client’s waiting time before the manager connection for more than 20% in the biggest banking B2B call center in Russia;- Automated 10% of consultations in the text channel as well;- Created a communication module in a SberCRM system for 100K+ registered clients and launched the partnership RevShare scheme with channel providers;- Increased the retaining share of retiring employees from 0.5 to 1.5%.

SberTech is a Sberbank affiliated IT-company that develop production systems to Sberbank and its ecosystem companies on a contract basis.The project for the implementation of the VIP customer insurance system in Sberbank Life Insurance company.My responsibilities:- Preparation of technical requirements and explanation to developers and testers- Creation of the service architecture and coordination with the Department of Architecture and Information Security- API Testing- Coordination of business requirements with customers and presentation of results