Architected and implemented an AI Conversational Platform on a private cloud, integrating human operators, messaging channels, CRM, and an AI Chatbot and AI Assistant for a crew. This setup allowed the organization to efficiently handle up to 10,000 help requests per month, including spikes of up to 3,000 per day.Developed an AI Chatbot using the RASA framework, capable of identifying chat topics and queue prioritization. Incorporated a quick-response FAQ system and designed transitions to human assistance, substantially improving customer support efficiency.Build an AI Assistant using OpenAI GPT models, serving as an indispensable tool for human agents requiring response suggestions, integrated with our internal knowledge base and utilized RAG techniques for generating replies.Integrated CRM into the platform, enabling improved tracking, counting, and systematic management of service engagements.Designed and maintained a data pipeline using Google BigQuery and Looker Studio. This implementation resulted in real-time business intelligence, reporting, and data-driven decision-making.Led the creation of a private cloud architecture. Established effective CI/CD processes using GitHub Actions and Docker, ensuring smooth deployments and reliable platform updates.

As a crucial contributor to Helping to Leave, a non-profit 24/7 Evacuation Helpline for Ukrainians, I led the development and management of support line. My leadership resulted in the successful evacuation of over 30,000 individuals.My responsibilities and notable achievements are:Formulated an ambitious organizational vision, contemplated strategic direction that paved the way for our success.Implemented a helpline and chatbot system. This increased our daily capacity to manage up to 1,000 conversations, thereby enhancing our support for people in need.Conducted in-depth analysis of our organizational operations, singled out essential areas for process enhancement, and unlocked greater efficiency within our operations.Conceptualized and deployed organization-wide strategies, plans, and procedures, underpinning the seamless aiming day-to-day functions.Determined clear strategic objectives for the Tech department, thus ensuring alignment of departmental activities with overall organizational goals.Orchestrated the deployment of high-tech solutions to streamline all internal operations, bolstering productivity.Spearheaded the implementation of innovative systems, offered critical guidance to technology professionals and other staff across the organization.Supervised all tech-related projects within the organization, ensuring their delivery within agreed-upon timelines.Tailored technology systems and platforms to improve the experience of internal teams as well as our helpline users, leading to increased efficiency and satisfaction.

Kultrab is an art collective and streetwear brand that operates via a strong e-commerce framework. I'm immensely proud of the creation of a robust e-commerce framework, automating all business operations to efficiently handle up to 300 daily orders with minimal manual involvement.My responsibilities and notable achievements are:Formulated and implemented short and long-term business strategies, driving the company toward our goals.Directed key decisions to successfully increase our market presence and enhance scalability.Built and oversaw our sophisticated e-commerce platforms, elevating user experiences and amplified our brand loyalty.Engineered seamless integrations with various CRMs, payment gateways, and fulfillment platforms, ensuring uninterrupted operations.Strategically diversified and enhanced our product offerings, resulting in significant sales growth.Devised and initiated effective SEO, content marketing, and social media campaigns, expanding our online visibility.Streamlined critical order fulfillment activities including order processing, picking, packing, and shipping, drastically reducing manual labor.Utilized machine learning algorithms to accurately forecast demand, leading to efficient inventory management and cost reductions.

Highly precise fashion products recognition tool. Costume.ai identifies thousands of clothing and accessories images for you. I was co-founder of startup and my responsibilities was: – Understanding and representing user needs.– Monitoring the market and developing competitive analyses.– Defining a vision for a product.- Meeting with clients to discuss product development needs and providing proposals for solutions.– Works closely with engineering team to ensure business case and customer satisfaction goals are met.