Mentor and support the full team of Administrative Assistants concurrently while managing Volunteer Services.- Addressed overflow work and the equitable distribution of workload through the management of schedules for all agency administrative assistants.- Design of how-to documents and work-flow charts with the goal of creating consistent practices between teams.- Work closely with supervisors to problem-solve service support issues.- Act as a liaison between supervisors, senior Leadership staff, and administrative assistants.- Identifying skill gaps and implementing training programs in alignment with strategic planning goals.- Created company intranet portal to introduce training opportunities, and ongoing communications for administrative staff.- Hiring of new adminstrative staff.

Develop and implement effective volunteer programs for Durham CAS; coordinate and supervise all activities of program staff and volunteers. Accomplishments: - Successful management of all aspects of the of the Volunteer Services Department; supervision of all programming for more than 140 volunteers, as well as two full-time and several casual employees.- Effective recruitment, screening, orientation and training of volunteers.- Provide ongoing mentorship to, and development of, both staff and volunteers.- Design , production and distribution of newsletters, infographics, annual reports, promotional materials , training manuals and social media content to support and promote the efforts of Volunteer Services.- Monitor and control budget items assigned to volunteer resources- Cultivate community connections to secure basic necessities for families in need. - All facets of event planning and coordination of special events.

Leading all facets of communications activities throughout the pandemic, child welfare redesign and strategic planning. Accomplishments:- Development and rebrand of company intranet; design of all graphic elements, content migration, organization and regular maintenance.- Composition of more than 50 internal newsletters designed to enhance internal communications and help staff feel connected throughout the pandemic.- Management of 5 social media outlets, including all graphic design, scheduling and monitoring.- Design of more than 150 original social media images substantially increased engagement and new followers across all platforms.- Successful execution of campaigns, including (but not limited to): Dress Purple Day, Children & Youth in Care Day, National Volunteer Week, Adoption Awareness Month, Foster Parent Appreciation, Bell Let’s Talk Day, Anti-Bullying Awareness, Anti-Human Trafficking Awareness.- Supporting internal committees through the design of promotional materials including posters, pamphlets, external presentations, documents and paid advertising.- Video production/editing of events and presentations.- Design and delivery of internal and external communications, signs and information throughout the COVID-19 pandemic.

Assisted a variety of local businesses with initiatives to creatively launch or promote their businesses, including: logo design, training manuals, brochures, pamphlets, business cards, posters and social media.

Developed a system of activities and communications initiatives to attract, recruit, train and retain volunteers to assist in the daily production of local programming and administration. Accomplishments: ∙- Effective organization and supervision of all aspects of the volunteer and internship programs; management of over 250 volunteers, ranging in age, ability and experience.- Design and distribution of weekly and monthly newsletters, weekly website updates and social media management. Collaboration with internal and external contributors.- Design and production of training manuals and communications materials for provincial distribution. - Writing media materials, including feature articles for company intranet, promotional campaigns, and fact sheets. ∙- All facets of event planning, coordination of special projects and corporate initiatives.- Securing contra and in-kind agreements with local businesses to secure venues, meals and entertainment for events - Arranging public meetings, appearances and information sessions.- On-air guest appearances and speaking engagements.- Cultivating a relationship with local school boards, colleges and universities to foster effective opportunities for students; initiating and supporting educational opportunities for international students.

Worked in various capacities within the programming department for Corus Children’s Television. Accomplishments:- Requesting, tracking and distributing promotional materials for press tours, media releases and related publications- Liaising with world-wide producers and distributors- Proofreading press releases and media packages- Preparing deal correspondence, drafting contracts, abstracts and amendments

Taught various components of the television broadcast curriculum.

Coordinated the first “Television Career Accelerator Program,” a 7-day workshop program designed to help television broadcast executives meet their career goals. Created effective personal relations between guests, speakers and program participants; liaising with esteemed guest speakers from the broadcast industry.

Instructed 25 students on film and video production. Accomplishments:- Writing and coordination of the Film Workshop Production Manual- Working alongside esteemed guests such as Norman Jewison and Don McKellar