Ethan Grimes Email & Phone Number

Austin, Texas, Us

Identified technological gaps and proposed innovative solutions to senior executives resulting in a 30% increase in operational efficiency.Conducted comprehensive assessment of company's information security and health care policies and procedures, utilizing industry best practices and federal guidelines, resulting in 100% compliance and reducing risk of penalties or data breaches.Supplying effective planning, leadership and direction to the IT team including security analysts, support technicians and vendors.Maintain company hardware and software technology solutions to achieve business objectives.Update technological equipment in the company for technology governance and operational activities.Implement company-wide technology updates as well as hold collaborative cross training sessions to teach employees about new features and process improvements.Evaluate and adjust annual budgets to account for depreciation and technology solutions goals.Worked with IT leadership to reduce costs by $1M for 2024 budget compared to 2023.Improved salaries of all team members by 10% with 3% increases year over year.

Austin, Texas, Us

Setting project goals and producing direction to meet those goals.Maintaining project periods, operating budgets, estimates and status reports.Managing resources for projects, such as computer equipment and employees.Using project tools to track project collaboration, performance, and schedule adherence.Conduct risk assessments for projects, organize meetings to discuss project goals and direction with leaders.Took over and completed two troubled projects in the first 6 months.Coordinating project team members and developing schedules and individual responsibilities.Implementing IT strategies that deliver projects on schedule and within budget.

Austin, Texas, Us

Manage the life cycle of infrastructure platforms and systems integration.Use cloud and on-prem technologies with both virtual & physical servers, Microsoft SQL databases, ETL services, middleware services, backup services, SAN, and load balancers.Help the day-to-day server & database services both on-prem & in the cloud.Oversee infrastructure services to include DNS, Active Directory, monitoring & backup/restores.Patch administration - SCCM, BigFix.Report operational discrepancies to IT Leadership.Reduced monthly ticket repeats for System Engineers by 20% in first year.MFA Technology configuration and deployment for information security.

Austin, Texas, Us

Make helpdesk data easily accessible to IT leadership.Pay attention to customers' descriptions of computer problems.Ask questions to accurately diagnose the problem.Offer technical support by walking customers through the recommended problem-solving steps.Set up or repair organizational computer equipment and related devices.Train users to work with new information technology hardware or software.Documentation of procedures, changes, revisions, and problems in desktop support.Reduced office ticket volume by 34% with regular walk arounds and status checks.Provide other team members and managers with information about user needs.

Kirkland, Wa, Us

Supplies technical ability to Broadband Technicians (BBTs) when needed to improve effectiveness while fostering a collaborative environment.Maintained acceptable RF levels from NODE to Customer premises in community.Performed quarterly Signal Leakage Ride outs and checked assigned community for signal leaks with an ongoing preventative maintenance program which included logging and repairing.7x24 support on an as-needed basis to include an on-call shift rotation that requires a 1-hour physical response time for after-hour callouts in community.Drove a company vehicle in the course and scope of performing duties.

Mclean, Virginia, Us

**NOTE** Worked for ITS Corporation that was absorbed into Qinetiq. Left prior to acquisition**Regularly Acquire Military Clearance Badge via set Procedures.Move and set up new computers next to old ones.Migrate data from old computer to new.Break down old computer/peripherals and remove from office space.Test new computer and peripherals.Verify all data present and operations working unimpeded.Offer technical support for users who have any issues.

Washington, Dc, Us

Trained in computer, aerospace and electrical engineering to maintain combat readiness across a wide variety of complex ship and aircraft systems.Maintaining, repairing and calibrating all electronic equipment used to detect, track, and identify adversaries, and for electronic countermeasures.Maintaining, repairing and calibrating electronic equipment including radar, communications and navigation equipment Using and maintaining hand tools and portable power toolsServed at sea and ashore, repairing systems and equipment on Navy surface ships and landing craft at bases and ports of call.Participated in humanitarian aid mission to India for Tsunami relief, stopped in Japan and assigned to marine detachment for support to disaster response.

Associate’S Degree, Network And System Administration/Administrator

Bachelor’S Degree, Project Management