E.G. S. Email & Phone Number

Hampton Roads, Virgina Areas

Our area of work was: Residential and Commercial and HVAC, Electrical, Plumbing, and Aero Seal ServicesDuties- As Service Manager I was in charge of managing all aspects of the day to day tech, install and sales operations of the $15M net annual service repair, maintenance and on-site support service contracts, warranty divisions. - Set weekly, monthly, quarterly departmental performance target sales goals ensured they were met or exceeded.- Designed and launched a new rewards program to identify staff performance and promote profitability.- Managed 4 Junior Service managers, 4 warehouse workers, 2 scrap metal yard workers, 2 truck mechanics, and 15 HVAC service technicians.- From 2010 - 2018 - Oversaw the completion of 9,100 projects.- As Field Install Manager, I worked with and managed, 2 master electricians, 4 AeroSeal services teams, repair techs, and 2 helpers and.17 subcontractors.- Ensured that all service-related activities were performed in an efficient, timely and professional manner. - Demonstrated characteristics such as high integrity, honesty, leadership, trustworthiness, goal-oriented, and deadline conscious.- As Field Sales Manager, I worked with and managed 5 HVAC Sales Consultants, 6 dispatchers, 30 telemarketers, 4 customer service representatives.- Developed strong customer and aftermarket sales team relationships to drive customer satisfaction and revenue growth an additional 10% through customer visits, personal customer photos, and video testimonials.CERTIFICATIONMainstream Engineering EPA 608 Certification

Alexander, Virginia

Position Founder/CEO/General ManagerNOTABLE ACHIEVEMENTSI completed a bone-chilling 2 am gas furnace install during a DC ice storm for a retired Senator. The Senator made a recommendation for me to handle HVAC issues for other US Government-owned properties. Shortly after, I was performing services for DC Senators, Dignitaries, and Ambassadors on Embassy Row in DC.Duties- Managed all aspects of day to day operations of the $1.2M gross annual revenue service repair, maintenance, and on-site support service contracts, warranty divisions.- Started the company from scratch.- Ensured that the employees maintained a high level of customer satisfaction.- Managed all departments and departmental managers in charge of replacement and repair services for HVAC, plumbing, electrical, and all additional repair services as required to complete 4250 projects.- Recruited, hired, trained, and motivated 15 capable employees for positions as 4 installers, 2 helpers, 5 service technicians, 1 sales associate, 1 dispatcher, 1 telemarketer/customer service representative, and 5 subcontractors.

Span, Uk, Usa

Position Sonar Technician (Surface) Petty Officer 1st Class (STG1)Duties- Special Color Company - Drill Team during the first year in the NAVY.- A School at Naval Submarine Base New London in Groton, New London County, Connecticut - Sonar Tech - Sub Duty - Responsible for underwater surveillance. Assisted in safe navigation and aid in search, rescue and attack operations. Operate and repair sonar equipment. - Drydock Management Duty on USS Newport LST-1179.

Associate'S Degree, Business Administration And Management, General, 3.89

Activities and Societies: Business, Marketing, Karate

Bachelor Of Business Administration - Bba, Business Administration, 3.9

Activities and Societies: Phi Kappa Pi, Drill Team, Karate