Jack Lin Email & Phone Number

North York, Ontario, Canada

• Fixed computers and mobile devices remotely through different communication methods in an online community.

Oshawa, Ontario, Canada

• Provided T1 and T2 Support through a ticketing system in an efficient and effective manner based on priority.• Provisioned replacement devices through Microsoft Endpoint Manager, Apple Business manager and Cisco Unity Connections Manager.• Analyzed the company’s mobility plan and proposed changes to reduce monthly costs.• Refurbished and or repaired computer desktops, laptops, mobile devices and peripherals.• Installed Operating Systems and software according to company policies.

Trinidad And Tobago

• Provisioned upgrades for the POS systems and barcode scanners which improved efficiency for employees and customers.• Labelled and diagrammed a map of the network cabling for documentation purposes.• Responded to users inquiring about technical support in a timely manner.• Communicated and documented any potential issues and future proposals with management.• Repaired POS systems and desktops as needed.

Trinidad And Tobago

• Trained new staff members in operating the Point-of-Sale registers, cash and hospitality techniques.• Welcomed customers and assisted them with their needs resulting in a strong relationship.• Assisted customers with their complaints and resolved them peacefully.• Monitored shelf stock and cleanliness, which increased sale as the appearance of the store was cleaner.