Jack Lin Email & Phone Number

North York, Ontario, Canada

• Fixed computers and mobile devices remotely through different communication methods in an online community.

Oshawa, Ontario, Canada

• Provided T1 and T2 Support through a ticketing system in an efficient and effective manner based on priority.
• Provisioned replacement devices through Microsoft Endpoint Manager, Apple Business manager and Cisco Unity Connections Manager.
• Analyzed the company’s mobility plan and proposed changes to reduce monthly costs.
• Refurbished and or repaired computer desktops, laptops, mobile devices and peripherals.
• Installed Operating Systems and software according to company policies.

Trinidad And Tobago

• Provisioned upgrades for the POS systems and barcode scanners which improved efficiency for employees and customers.
• Labelled and diagrammed a map of the network cabling for documentation purposes.
• Responded to users inquiring about technical support in a timely manner.
• Communicated and documented any potential issues and future proposals with management.
• Repaired POS systems and desktops as needed.

Trinidad And Tobago

• Trained new staff members in operating the Point-of-Sale registers, cash and hospitality techniques.
• Welcomed customers and assisted them with their needs resulting in a strong relationship.
• Assisted customers with their complaints and resolved them peacefully.
• Monitored shelf stock and cleanliness, which increased sale as the appearance of the store was cleaner.