Ehab El-Shirbini Email & Phone Number

Riyadh, Saudi Arabia

I Provide technical expertise, troubleshooting, and problem-solving support for Avaya products and services , Configure, install, maintain, and troubleshoot Avaya systems, including VoIP, Video, Contact Center, and Unified Communications platforms, Develop and maintain relationships with customers in order to provide best-in-class customer service , Leverage an extensive knowledge of Avaya and other industry-leading products to recommend solutions to customers and business partners .Provide… Show more I Provide technical expertise, troubleshooting, and problem-solving support for Avaya products and services , Configure, install, maintain, and troubleshoot Avaya systems, including VoIP, Video, Contact Center, and Unified Communications platforms, Develop and maintain relationships with customers in order to provide best-in-class customer service , Leverage an extensive knowledge of Avaya and other industry-leading products to recommend solutions to customers and business partners .Provide technical training and assistance to customers and partners , Manage customer service tickets, ensuring timely resolution of customer inquiries and requests , Analyze and interpret customer requirements in order to recommend appropriate solutions ,Collaborate with engineers and other departments as needed to ensure successful implementation and maintenance Show less

Egypt

I Provide technical expertise, troubleshooting, and problem-solving support for Avaya products and services , Configure, install, maintain, and troubleshoot Avaya systems, including VoIP, Video, Contact Center, and Unified Communications platforms, Develop and maintain relationships with customers in order to provide best-in-class customer service , Leverage an extensive knowledge of Avaya and other industry-leading products to recommend solutions to customers and business partners .Provide… Show more I Provide technical expertise, troubleshooting, and problem-solving support for Avaya products and services , Configure, install, maintain, and troubleshoot Avaya systems, including VoIP, Video, Contact Center, and Unified Communications platforms, Develop and maintain relationships with customers in order to provide best-in-class customer service , Leverage an extensive knowledge of Avaya and other industry-leading products to recommend solutions to customers and business partners .Provide technical training and assistance to customers and partners , Manage customer service tickets, ensuring timely resolution of customer inquiries and requests , Analyze and interpret customer requirements in order to recommend appropriate solutions ,Collaborate with engineers and other departments as needed to ensure successful implementation of solutions , we can support Products as :Avaya Aura Contact Center, Contact Center ElitAvaya Contact Center Select , ODAvaya Call Management System (CMS)Avaya Call Routing ,VDN , Vector , IVR ScriptAvaya Aura Communication Manager R7,8,10Avaya Aura Session Manager R 7,8,10Avaya Aura System Manager R7,8,10Avaya Aura Enablement ServiceAvaya Aura Device Service, Aura Web GatewayAvaya Aura messagingAvaya Aura Presence Service /IMAvaya Aura Media ServerAvaya Aura Web LIC Manager {WEBLM}Avaya Breeze SolutionsAvaya Session Border ControllerAvaya Aura Conference SolutionAvaya Equinox Conference SolutionAvaya SCOPIA Conference SolutionAvaya Equinox Media Server & Management Avaya Equinox Attendant, IX ATTAvaya IX Messaging Media Gateways G450,G430,G650,G700Avaya Endpoints H100,J100,K100 and othersAvaya IPO Preferred /Server, Edition ,VM PROAvaya One-X Portal & Application Server Show less

Egypt

I was working Instructor at Future Academy Network Instructor CCNA ,CCNP Full Time

Egypt

i worked as Network Engineer at King Engineering Responsible for designing, implementing, monitoring and managing the local and wide area networks of an organization to ensure maximum uptime and performance. They are also responsible for troubleshooting network problems, building net configurations and connections, IP address auditing, and establishing networking environment by designing system configuration and directing system installation for CISCO Products