Sr. Manager, It Operations
CurrentManage a team that works in 24*7 mode of operations in order to support the main company objectives related to Revenue and customer satisfaction, by performing operational activities in 3 main directions as follows:Produce deliverable: Revenue related deliverable (Bill cycle operations outcome), Provide resources needed for commercial sales (Prepaid Lines, Scratch Cards, SIM, Dials) as an outcome from Mass activation and recyclingproduction plans.Provide services : Serving business end-users/projects by fulfilling requested operational activities onInformation systems that requires special tools and/or privilegesProtect business commitments : Proactive health-checks on Technology systems and/or critical businessprocesses via solid 24*7 monitoring system for timely reporting and escalating detected anomalies and ensure proper follow up till resolving the reported issues.First line of Support :Assist in Solving Operational problems as first level of support for the IT applications by applying the agreed actions in time to maintain smooth operations and reduce the business impact
