Haben Embaye Email & Phone Number

• Applied my Finance background to offer solutions and bring new ideas to the table for the device team.• Processed Oracle Blanket Sales Agreements (Recurring invoicing) accurately and in a timely manner. • Learned knowledge flexibly when process updates came in concerning Installed Base Account Ownership changes (Unit Transfers), customer warranties, extended service, and more.• Provided Asset Management reports from the Installed Base to customers, Field Sales and internal employees upon request. • Handled credits and replacements and returns easily for non-serialized forms sent through from Global Product Complaint.• Assisted the accounts receivable team with managing pricing inquires and questions associated with capital equipment and services. • Learned the transaction requirements for all the various methods of Capital Contracting (lease, placement, direct sale, third party, loaner, etc.) and applied appropriately when necessary.

• Handled calls in a professional manner for tracking of products, placing orders, and answering any questions• Remained calmed and sympathetic with angry customers and found legitimate solutions in complicated situations• Interacted with customers and developed connections with them while ensuring order accuracy • Maintained active involvement in the execution and follow through of shipment/delivery update • Cleared out errors through Errors and Corrections on Oracle on daily basis

Northbrook, Illinois

• Created pivot tables to analyze financial advisors’ performance and productivity determining client success. • Worked side by side with financial advisors and Client Associate to developed efficiencies in client relationship building process; opened accounts, transferred money over, and assisted in managing wire fund processing.• Reviewed money transfer process using firm’s proprietary software.• Project task management: Developed daily work plan in accordance with team needs.

• Analyzed company’s 10k and finance statements to determine buy/hold/sell recommendation. • Exercised data mining activities to identify new sales opportunities for external wholesaler.• Executed 2017 sales campaign to help capture an additional $20M in assets under management.

• Data aggression and excel analysis for the Sociology and Anthropology department.

• Administration, Data and Book Organization, and Customer Service • Provided high level of customer service for rapid location of library material. • Organized books to make it easier to locate when a customer has a specific request.

• Campaigned for donations to the Bee Campaign, for environmental preservation causes and agriculture purposes