- Assisted in troubleshooting and resolving minor technical issues with parking payment systems, ensuring smooth operations and minimal disruption to customer service.- Systematically recorded and organized daily parking transactions from various payment methods into Excel spreadsheets, ensuring accurate data entry and facilitating easy retrieval of financial information.- Demonstrated strong teamwork skills by effectively communicating with colleagues, assisting coworkers when needed, and contributing to a positive work environment.

- Provided technical support for mobile device issues, including troubleshooting network connectivity, device performance, and software malfunctions, ensuring customers had uninterrupted service.- Assisted customers with device activations, data transfers, and account management, offering clear guidance on setup, service plans, and billing inquiries to enhance user experience.- Identified and resolved recurring technical issues by analyzing trends and collaborating with internal teams, resulting in faster resolutions and reduced customer complaints.

- Oversaw daily operations of the facility, ensuring a safe and enjoyable environment for customers while adhering to company policies and procedures.- Managed and coordinated staff schedules, assigning tasks and responsibilities to team members to maintain efficient operations during busy periods.- Handled customer inquiries, concerns, and feedback professionally, working to resolve issues and improve overall customer satisfaction.