Ehab Mansour personal email
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Strategic Managed Services Leader with Proven Operational ExcellenceA results-oriented leader with 22+ years of experience driving operational excellence in the managed services industry, I excel at building high-performing teams, delivering innovative solutions, and exceeding client expectations. My expertise spans across:• Operations Management: Streamlining processes, implementing ITIL/eTOM frameworks, optimizing data governance, and ensuring cost-effectiveness.• Pre-Sales: Engaging with C-level executives, crafting compelling solutions, and securing impactful contracts.• Leadership: Cultivating a positive and collaborative culture, fostering talent development, and motivating teams to achieve peak performance.• Solutions Architecture: Designing and implementing IT solutions that optimize efficiency, security, and scalability.• Business Development: Identifying new growth opportunities, negotiating win-win partnerships, and expanding business reach.Proven track record of success in operational excellence:• Reduced operational costs through process optimization and automation.• Improved service delivery times by implementing ITIL best practices.• Achieved high customer satisfaction ratings through proactive issue resolution and communication.• Successfully transitioned clients to new technologies with minimal disruption.• Led the development and implementation of a new data governance framework, ensuring data security and compliance.Deep understanding of cutting-edge technologies:• Mobile Networks: RAN, Transmission, Mobile Core, Packet Core, BSS/OSS.• Enterprise Managed Services: B2B solutions, IT infrastructure, application management.• Cloud Computing: IaaS/PaaS/SaaS, Multi-Cloud Management.• Emerging Technologies: AI/ML, Automation, Fiber Networks, Virtualization, SDN, NFV.Committed to:• Building high-performing teams: Empowering talent, fostering collaboration, and driving continuous improvement.• Cultivating a positive and inclusive culture: Building trust, promoting open communication, and fostering a sense of belonging.• Delivering exceptional value: Exceeding expectations, driving business growth, and creating a win-win partnership.Seeking a challenging opportunity to leverage my experience and expertise in operational excellence to make a significant impact in a dynamic organization.• Development of a fully autonomous Network Operations Center (NOC) ,Dark NOC and next-generation Operations Support Systems (OSS) You can reach out to me directly via LinkedIn mail or send me an email at ehabsamir80@gmail.com
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Director Managed Service OperationsE& UaeDubai, Ae -
Director Managed Service OperationsE& Uae Mar 2024 - PresentDubai, United Arab EmiratesHead of B2B Managed Services Operations -
Managed Services LeadSolutions By Stc Sep 2019 - Mar 2024Riyadh, Saudi ArabiaAccountable for B2B and B2G Managed services business from end-to-end solution development, solution integration, and pricing; prepared a response for enormous multi-tower opportunities, including leading customer engagement, Sales & Presales Support, and extended to Contract Fulfilment. -
Director,Managed Services DeliveryHuawei Jun 2017 - Aug 2019West Africa Sub Regional -
Regional Consultant,Managed Services -Northern Africa Regional OfficeHuawei Technologies, Managed Services Northern Africa Dept Jun 2011 - Sep 2017Northern AfricaDriving Managed Services success in North Africa: Mega-project leader, dealmaker, and coach.I have a proven track record of leading and delivering Managed Services engagements across the Northern Africa region, exceeding customer expectations and securing multi-million dollar contracts. My expertise lies in:•CxO/Director-level engagement: Building relationships and developing solutions tailored to high-level needs.•Technical leadership: Overseeing onsite feasibility studies, due diligence, and project execution.•Commercial acumen: Crafting winning proposals with detailed scope, pricing, and value propositions.•Operational excellence: Establishing and optimizing Managed Services operations, ensuring quality and sustainability.• Local Team development: Coaching and mentoring •Sales & negotiation: Supporting major bids, presentations, and contract negotiations.Key achievements:•Led 9 successful mega-projects in 8 North African countries (Egypt, Senegal, Sudan, South Sudan, Morocco, Chad, Niger, and Benin).•Delivered innovative solutions through deep customer engagement and understanding.•Built strong relationships with CxOs and Directors, securing long-term partnerships.•Established efficient MS operations, driving profitability and customer satisfaction.•Coached and mentored local teams, fostering skill development and knowledge transfer.Major Projects and Roles:•Filed Maintenance Transformation Principal Consultant- MTN Benin (June 2016-June 2017)•Transition Principal Consultant -Orange Niger (Jan- June 2016)•Managed service Sales Principal Consultant- Zain Sudan (Jan-Dec 2015)•Transition Subject Principal Consultant- Millicom Tigo Chad (Sept-Dec 2014)•Sales & Transition Principal Consultant- INWI Morocco (June -Sept 2014 )•OSS& Process Transition /Transformation Consultant- Etisalat Egypt (June 2013– June 2014)•Chief Operating Officer (COO)- Zain South Sudan (Jan 2012- June 2013)•Operation transformation SME -Etisalat Egypt (June -Dec 2011)
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Chief Operating Officer (Coo)Huawei Jun 2009 - Jun 2011Dakar, Dakar Region, SenegalSpearheaded Expresso Senegal's entire mobile network's E-E O&M, managing a 130+ cross-functional team across various domains.• Led NOC, CORE, RAN, VAS, IP, Charging, Transmission, Radio Optimization, and Field Operations.• Managed project P&L, contract fulfillment, budget, and customer relationships.• Ensured end-to-end service delivery, quality, and adherence to SLAs/KPIs.• Implemented and improved operational processes and procedures.• Managed 3rd-party vendor and partner contracts (ZTE, etc.).• Supported account management and sales activities.• Established and managed NOC operations, implemented OSS solutions, ensured interoperability, and developed ETOM/ITIL-compliant processes.• Managed risks and changes.
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Sr.Project Manager - Etisalat-Huawei Cairo Core Eot ProjectHuawei Technologies May 2007 - Jun 2009EgyptSuccessfully led the EOT (Equipment Operation Transfer) project for Etisalat Egypt's Huawei Core equipment, ensuring smooth transition and operational excellence.• Managed all aspects of the project, including planning, monitoring, resource allocation, and task completion.• Established the EOT operation model, encompassing processes, Network Operation Center setup, O&M processes, field services, and SLA/OLA/WLA management.• Oversaw end-to-end operations activities, including delivery, problem management, service & resource fulfillment, and budget control.• Managed risks and escalations across various levels (contractual, tactical, operational, strategic).• Operated the Etisalat Core network based on Huawei Next solutions and NG-SDH technologies.• Led the field operation team for activities like CM, PM, CR, and daily Core operations.• Possessed expertise in SS7/SS7oIP protocols and Core VoIP technologies.• Conducted site handovers for new network elements in collaboration with planning and rollout teams.
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Operations And Maintenance ManagerOrascom Telecom Jun 2003 - May 2007EgyptLed field maintenance operations and team for MobiNiL's East Cairo region (1000+ sites), ensuring network quality and high service level agreements (SLAs).Accomplishments:• Managed FM activities for active (BTS/BSC/TX/MW/BSS) and passive (Rectifiers, D/Gs, A/Cs) infrastructure.• Controlled outages, minimized MTTR & MTTA, and improved SLA performance.• Implemented preventive and corrective maintenance plans, conducted quality audits, and ensured adherence to procedures.• Led and developed a team of 50+ personnel, including training and succession planning.• Managed planned outages, workflow, and PM annual plan.• Provided second-line support for senior engineers on trouble tickets, CRs, WOs, KPI reports, and SLA escalations.• Possessed expertise in Motorola, Alcatel, and Nokia network equipment.Progression:• FM Team Leader (Jan 2006 - May 2007)• Senior FM Engineer (May 2004 - Jan 2005)• FM Site Engineer (June 2003 - May 2004)
Ehab Mansour Skills
Ehab Mansour Education Details
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Computer Systems Networking And Telecommunications -
Mba In International Business Administration
Frequently Asked Questions about Ehab Mansour
What company does Ehab Mansour work for?
Ehab Mansour works for E& Uae
What is Ehab Mansour's role at the current company?
Ehab Mansour's current role is Director Managed Service Operations.
What is Ehab Mansour's email address?
Ehab Mansour's email address is eh****@****ail.com
What schools did Ehab Mansour attend?
Ehab Mansour attended Paris Eslsca Business School, Helwan University Cairo, Paris Eslsca Business School.
What skills is Ehab Mansour known for?
Ehab Mansour has skills like Performance Analysis, Contract Management, Tenders, E Tom, Tl9000, Itil, Six Sigma, Transition And Transformation, Managed Services And Managed Hosting Management And Planning, Managed Services Sales Support, Huawei Msup Processes And Procedures Implementation, Telecommunications Quality Of Service Management.
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1invent-technology.net -
Ehab Mansour
A Certified Professional With An Extensive Experience In Design, Installation, Configuration, And Testing Of Physical Security And Structured Cabling Systems.Dubai, United Arab Emirates1olive.ae -
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