Betsy Andrews Email & Phone Number

I manage ICANN's online capacity-development platform (ICANN Learn) and research for ICANN’s Global Stakeholder Engagement Programs.The bulk of my job involves constantly assessing, synthesizing, and disseminating information to organization leaders and Board of Directors members to support their informed decision making. This includes managing the RFP process for selecting a vendor to perform ICANN's first internal Human Rights Impact Assessment (HRIA), general research pertaining to human rights, ICANN history and institutional knowledge, diversity and equity, environmental sustainability, and other projects, such as establishing an org-wide internship program, related to supporting inclusion of underrepresented groups of Internet users in the community of Internet governance stakeholders who produce policies for ICANN. Presenting this research involves coordinating cross-functionally across the organization and the Board of Directors, to influence and align priorities according to our mission. I am tasked with identifying competing priorities, as well as aligned perspectives, in order to facilitate consensus and support meaningful outputs.Having directed the process for procuring and implementing a new externally-facing Learning Management System (LMS) for ICANN, which is better suited to enable ICANN to incorporate more technical and security training provided for free to our community, I oversee the daily functioning of ICANN Learn. I have developed a long-term strategy for platform growth and promotion as well as implementing a curriculum strategy based on community feedback. I support community engagement through building thematic-focused learning tracks. My job involves strategic planning, managing relationships to build consensus, budget management, digital marketing, hiring and managing contractors, presenting information to various global audiences, and conducting training in addition to regular performance-based reporting on ICANN Learn usage.

Asheville, North Carolina Area

I provided research, copywriting, marketing, and editing expertise for a variety of industries. Tasks included revising manuals, internal and external memos, legal documents, communication materials, managing and writing grant proposals, medical studies, and academic manuscripts. Specific projects included: copyediting a large-scale banking industry business development proposal, researching and preparing a marketing package for a new international social media award, revising technical manuals for a medical research institution, researching and preparing legal documents, developing a marketing plan for a small business (establishing a social media presence, training administrative staff in social media, and optimizing all existing content with SEO keywording), revising academic manuscripts, marking essays for a senior Professor at the University of South Carolina, and grant proposal work for a project seeking to alter agricultural policy in the middle east. Additionally, I tutored a variety of writing students from high school through graduate students online and in person. My responsibilities included effectively evaluating student writing and providing instruction according to a framework of encouragement, higher-level concerns, and lower-level concerns.

Gap Factory Asheville, Nc

I supervised all incoming shipments at the GAP Factory in Asheville, NC. I was responsible for the receipt, processing, floor placement, and back stock of an average of 7,000 units of merchandise each week (12,000 for new flow weeks). My duties included managing and training sales associates, assistant managerial duties (LOD, opening and closing the store), auditing and transferring damaged items, overseeing mark-downs and promotion changes, maintaining paperwork, supplies, and a tidy back room for the store to function optimally.

Edinburgh, United Kingdom

I worked for the retail store Anthropologie (women’s clothing and home goods) in Scotland, starting as part-time retail sales and working up to full-time during the periods that my UK Visa would permit. I was invited to join the Sales Team and participated in closing meeting presentations, basic sales strategy implementation, and event planning for our first fashion show. I particularly excelled in the fitting rooms where I was able to help customers feel comfortable with their choices, giving tactful and honest feedback backed by thorough product knowledge of alternatives available on the shop floor. In addition to the fitting rooms, I worked registers, front zone (trained in loss prevention), stockroom replenishment, participated with the Visual team on merchandising and decorating projects, and processed online sales. I participated in store openings, closings, and quarterly inventory taking.

St Andrews, Fife, Scotland, Uk

I provided support for students with special needs through various activities within the University Support framework. I took notes for students with disabilities and provided specialised study skills sessions, and most consistently proofread essays for students with specific learning issues such as dyslexia. I also regularly invigilated exams for students with individual requirements for exam settings in addition to temporary administrative work for the Registry.

Edinburgh, United Kingdom

While responsible for marketing the Institute to key audiences to promote and engender public support, I also supported the Secretariat. I co-produced the Institute’s conferences in Edinburgh and Cardiff. Marketing responsibilities included developing a marketing plan for the Institute; composing and distributing press releases; managing design and production of marketing materials including brochures, posters, fliers, banners, and event signage; establishing media contacts; further developing and enforcing branding initiatives; purchasing promotional goods; providing marketing support for Forestry Publications, Ltd; managing the Institute’s photo library, press cuttings, and the marketing budget.

Arlington, Va And Reston, Va

Marketing AdministratorI directed all material development and business plan implementation from an internal and external PR standpoint for Turner Scheduling Group. In addition to developing recruiting, sales, and training materials, I was responsible for the marketing aspect of establishing the group as an LLC, including logos, business plans, and presentations to senior management and outside clients. I was trained in scheduling, quantitative, and qualitative analysis of general contracting progress. Executive Assistant I served as personal assistant to the Executive Vice President for the MidAtlantic region. My primary tasks involved managing his extensive and complex travel schedule. I also maintained correspondence, produced regular and individualized reports, redesigned file organization, coordinated meetings with senior executives, staff, and clients, and facilitated an office move, supervising administrative staff, coordinating lease documentation, security and supplies. I also coordinated a 30+ individualized client gifts.Business Development AdministratorWhile serving as corporate editor for materials presented to high profile clients, I also oversaw the administrative functions of a business development department with a rapidly increasing work load; duties included writing and editing proposals and letters, proposal production and layout, maintaining materials and equipment, redesigning the electronic and hard copy filing systems; researching software for improved efficiency; client calls, mailers, and holiday gifts; developing new reports; maintaining the department accounts payable; and supervision of interns. Special projects included planning, budgeting, and supervising the selection and installation of art work, monitoring job site signage, performing internal audits of departmental records, contract comparison and analysis, and hosting clients at various corporate sponsored events.

Atlanta, Ga

I taught ENGL1101: Freshman Composition independently in a diverse urban environment. The position required extensive conflict resolution skills as well as typical lesson planning, class lecture, grading, and compiling a teaching portfolio. I attended monthly teaching seminars and worked with other new professors in small groups to explore common challenges of academic instruction. The course covered basic grammar and communication as well as an introduction to literature and teaching argument. I focused specifically on the importance of civic literacy.

Doctor Of Philosophy (Phd), Speaking In Silence: Female Agency In Sensation Fiction, 1850-1880

Activities and Societies: Produced and directed Amanda Whittington’s Be My Baby (1997) at the 2011 Edinburgh Festival Fringe; four star.

Mlitt, Women, Writing, And Gender

Master'S Degree, English Language And Literature, General, 3.91/4.0

Activities and Societies: Academic conference preparation and hosting for New Voices conference at Georgia State University, 2001

Bachelor'S Degree, English Language And Literature, Film Studies, 3.54/4.0

Activities and Societies: Golden Key National Honor Society; Sigma Tau Delta International English Honor Society; Rho Lambda Greek honor.